Tamma Spencer
Cove City
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Bringing expertise in handling customer inquiries, currency management, and cross-functional team leadership
Overview
10
10
years of professional experience
Work History
Sales Associate Lead
Dollar General
08.2024 - Current
- Open and closed store when scheduled
- Responsible of checking all shipment when scheduled to arrive
- Train new employees
- Identify issues with working conditions and report them to management
- Take on management duties when the manager or assistant manager is not present
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Oversee the cleaning and delivery staff
Member Contact Center Representative
AAA Club Alliance
10.2023 - 02.2024
- Provided comprehensive support to members, including assistance with membership renewals, payment processing, and website navigation
- Enrolled new members, ensuring a smooth onboarding experience and a thorough understanding of membership benefits
- Addressed customer inquiries and complaints with prompt resolutions, and facilitated appropriate transfers to relevant departments for specialized assistance
Bank Teller
Wells Fargo
11.2021 - Current
- Provide customer assistance via phone, offering prompt resolution to inquiries and ensuring a high level of service satisfaction
- Manage financial transactions with accuracy, including the processing of checks, money orders, savings bonds, and cashier's checks, alongside proficient handling of foreign currency exchanges
- Maintain cash drawer balances and manage currency transactions, ensuring accuracy in daily financial activities
- Educate and support customers in adopting online and mobile banking services, enhancing their banking experience through digital platforms
Shift Leader
Walgreens
07.2020 - 11.2021
- Addressed customer service inquiries and resolved issues, ensuring a satisfactory experience for patrons via both telephone and in-person interactions
- Conducted opening and closing operations adhering to established protocols, maintaining store security and readiness
- Supported store manager with shift management tasks, including staff deployment and preparation for incoming shipments
Shift Manager
DTLR, Inc
11.2018 - 07.2021
- Facilitated the recruitment process, contributing to the onboarding of new team members
- Ensured exceptional customer service delivery by overseeing staff performance and addressing inquiries via phone to resolve customer concerns
Shift Manager
Taco Bell
06.2015 - 11.2015
- Managed financial transactions and performed register setup to ensure operational readiness for daily business activities
- Conducted comprehensive training for new team members across various roles, ensuring adherence to company standards and protocols
Education
High school diploma -
Christian cornerstone
Townsend, GA06.2006
Skills
- Supervising Experience
- Cash Handling (10 Years)
- Cashiering
- Store Management Experience
- Assistant Manager Experience (5 Years)
- Cleaning Experience
- Shift Management (10 Years)
- Retail Sales
- Commercial Cleaning (7 Years)
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate Lead
Dollar General
08.2024 - Current
Member Contact Center Representative
AAA Club Alliance
10.2023 - 02.2024
Bank Teller
Wells Fargo
11.2021 - Current
Shift Leader
Walgreens
07.2020 - 11.2021
Shift Manager
DTLR, Inc
11.2018 - 07.2021
Shift Manager
Taco Bell
06.2015 - 11.2015
High school diploma -
Christian cornerstone
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