TAMIKA JONES

• Data Analysis & Reporting: Managed high-volume operational workflows and generated data-driven reports that informed executive planning and enhanced program oversight.
• Data Analysis & Reporting: Managed high-volume operational workflows and generated data-driven reports to support executive planning and program oversight.
• Operational Leadership: Received 10-Year Service Award (2025) for maintaining exceptional standards in record-keeping and coordinating efforts across multiple teams.

• Acted as primary liaison between executive management and workforce teams, interpreting labor standards and enforcing compliance with organizational policies.
• Policy & Labor Compliance: Served as primary liaison between executive management and workforce teams, interpreting labor standards and enforcing compliance with organizational policies.
• Process Improvement: Identified organizational friction points and led operational adjustments that improved safety protocols, accountability, and workplace communication.

• Case Management & Advocacy: Directed case management for 20+ diverse client cases, executing individualized support plans and advocating for service access and improved long-term health outcomes.
• Ensured regulatory compliance by preparing clinical progress notes, outcome assessments, and compliance reports with 100% accuracy aligned with state healthcare and human services regulations.
• Coordinated with family networks, community health providers, and interdisciplinary state/local agencies to streamline service delivery and close care gaps.

In Progress

GPA: 4.0