TAMIEA WILIAMS
Raleigh
Summary
Dedicated and analytical professional with 6+ years of experience in customer service, claims resolution, and case management across retail and military environments. Known for sound judgment, precision, and integrity in managing complex claims while maintaining empathy and professionalism. Demonstrates exceptional communication, adaptability, and problem-solving skills, with a strong commitment to fairness, accuracy, and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flooring Department Supervisor | Fulfillment Lead | Head Cashier | Customer Service Associate | Cashier
Lowe’s Home Improvement
01.2020 - Current
- Manage customer care cases involving installation projects, billing disputes, and service escalations to ensure timely and satisfactory resolutions.
- Supervise daily team operations, maintaining data integrity across order management and fulfillment systems.
- Train and mentor staff on customer service procedures, policy compliance, and case documentation to support quality and consistency.
- Investigate order discrepancies and implement corrective actions to improve customer trust and operational efficiency.
- Collaborate cross-functionally with contractors, vendors, and internal departments to coordinate large-scale installation projects and enhance workflow accuracy.
Staff Sergeant (SSgt), Traffic Management Operations
United States Air Force Reserve
01.2019 - Current
- Manage and verify documentation for transportation operations, ensuring compliance with Air Force and federal regulations.
- Secure and coordinate travel for personnel, cargo, and household goods across rail, bus, water, and air channels for PCS, TDY, and deployment missions.
- Perform detailed data entry and logistics tracking using Genesis, IMS, and internal transport management systems.
- Lead section operations as Staff Sergeant, training and mentoring airmen, resolving discrepancies, and overseeing inspections for cargo and passenger transport.
- Maintain certification for hazardous material handling and classified shipments; licensed on multiple forklift types to support safe loading and transport.
- Recognized with the Air Force Achievement Medal for leadership, accountability, and exceptional service.
Education
Bachelor of Arts - Psychology
University of North Carolina
Greensboro05-2023
Skills
- Claims Adjudication & Appeals
- Policy Compliance & Documentation
- Data Accuracy & Record Verification
- Technical Proficiency (Claims & Fulfillment Systems, MS Office)
- Investigative & Analytical Thinking
- Team Leadership & Staff Training
- Team Collaboration
- Time Management
- Data Accuracy & Documentation
- Internal Order Management & Claim Resolution Systems
- Financial record oversight
- Data entry accuracy
- Logistical accountability
Certification
• Air Force Achievement Medal
• SafeTALK Helper Certification
Timeline
Flooring Department Supervisor | Fulfillment Lead | Head Cashier | Customer Service Associate | Cashier
Lowe’s Home Improvement
01.2020 - Current
Staff Sergeant (SSgt), Traffic Management Operations
United States Air Force Reserve
01.2019 - Current
Bachelor of Arts - Psychology
University of North Carolina
Additional Experience
Customer Service, 2017-2019
Chick-Fil-A - Roanoke Rapids, NC
- Delivered excellent customer service and resolved escalated concerns with professionalism and empathy.
- Processed high-volume transactions accurately and efficiently in a fast-paced environment.
- Developed strong teamwork and communication skills that contributed to positive customer experiences.
CERTIFICATES & AWARDS
• Air Force Achievement Medal
• SafeTALK Helper Certification