Tamica Cornish
Charlotte
Summary
Dedicated customer service professional with over 10 years of experience delivering exceptional support in diverse industries, including transportation, education, and healthcare. Skilled at resolving complex customer inquiries, maintaining accurate records, and ensuring customer satisfaction. Adept at remote communication and proficient in utilizing various tools and systems to deliver outstanding results.
Overview
21
21
years of professional experience
Work History
Senior Agent
Igor
Rock Hill
03.2024 - 05.2025
- Handle inbound customer calls, ensuring timely resolution of inquiries and complaints.
- Met performance metrics, including productivity and quality assurance standards.
- Maintain accurate records of interactions in the company’s CRM system.
- Managed client accounts to ensure timely service and satisfaction.
- Analyzed client feedback to improve service offerings and procedures.
City Transit Driver
Charlotte Area Transportation
Charlotte
08.2014 - 02.2015
- Delivered superior customer service to passengers, addressing questions and concerns.
- Maintained accurate logs of passenger counts and schedules.
- Ensured passenger safety and compliance with transportation regulations.
- Transported passengers safely across designated routes in Charlotte area.
- Assisted passengers with disabilities boarding and disembarking vehicles.
- Conducted daily vehicle inspections to ensure safety and compliance.
Benefit Specialist
Insight Global
Charlotte
06.2013 - 02.2014
- Processed and updated customer benefits data while ensuring confidentiality.
- Delivered support during the open enrollment period, addressing inquiries and resolving issues.
- Prepared reports analyzing trends and customer satisfaction.
- Reviewed and updated benefits documentation to reflect policy changes.
- Coordinated open enrollment events and communicated updates effectively.
- Educated employees on available benefits options through presentations and materials.
Customer Service Representative
Spherion Staffing
Charlotte
06.2012 - 07.2013
- Assisted customers with benefit-related inquiries, providing detailed explanations and updates and resolved the issue.
- Maintained accurate and confidential records in compliance with company policies.
- Provided exceptional service through phone, email, and in-person communication.
Unit Secretary
HealthSouth Rehab
Mechanicsburg
03.2004 - 07.2005
- Provided administrative support to medical staff, managing correspondence and scheduling.
- Answered inquiries from patients and families, offering clear and empathetic communication.
- Maintained accurate records of patient information and appointments.
- Coordinated communication between medical staff and patients to facilitate care delivery.
- Maintained accurate patient records using HealthSouth electronic health systems.
- Organized administrative tasks to support the operational flow of the rehabilitation unit.
Education
High School Diploma -
John Harris Campus
Medical Assistant Certification -
Harris School of Business
Cosmetology License -
Empire Beauty School
Skills
- Customer Support
- Communication
- Tools & Technologies
- Problem Solving
- Adaptability
- CRM software
- Quality assurance
- Customer service
- Complaint resolution
- Record keeping
- Performance metrics
- Team collaboration
- Effective communication
- Issue resolution
Availability
Full-time remote position with flexible schedule.
Languages
English
Typing Speed
55 WPM
Timeline
Senior Agent
Igor
03.2024 - 05.2025
City Transit Driver
Charlotte Area Transportation
08.2014 - 02.2015
Benefit Specialist
Insight Global
06.2013 - 02.2014
Customer Service Representative
Spherion Staffing
06.2012 - 07.2013
Unit Secretary
HealthSouth Rehab
03.2004 - 07.2005
High School Diploma -
John Harris Campus
Medical Assistant Certification -
Harris School of Business
Cosmetology License -
Empire Beauty School