Tamia Cannon
Greenville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Salt Lake City
11.2023 - 03.2026
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the company's CRM system for tracking.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Maintained knowledge of company policies and procedures for accurate assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Dollar General Store
Kinston
08.2021 - 09.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Managed inventory and restocked shelves as needed.
- Handled returns and exchanges according to store policy.
- Collaborated with team members to improve store operations.
Education
Lenoir Learning Academy
Kinston, NCSkills
- Customer relationship management
- Product knowledge
- Complaint resolution
- Inventory management
- Sales transactions processing
- Effective communication
- Problem solving
- Attention to detail
- Stress management
- Active listening
- Delivery scheduling
- Multi-line telephone operations
- Refunds processing
- Critical thinking
- Appointment scheduling
- Payment processing
- Dispute resolution
- Sales expertise
- Money handling
- Email management
- Microsoft outlook
- Microsoft PowerPoint
- Call center procedures
- Spreadsheets
- Shipping and receiving
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance
11.2023 - 03.2026
Cashier
Dollar General Store
08.2021 - 09.2023
Lenoir Learning Academy