Tami Rey

• Developed strong relationships with clients, fostering trust and open communication throughout the collections process.
• Achieved consistent departmental performance through monitoring staff and providing actionable feedback during regular reviews.
• Coordinated efforts between legal counsel and internal teams on escalated cases requiring litigation or other legal intervention.
• Developed strategic plans for day-to-day financial operations.
• Reduced time spent on manual tasks by automating reports and processes, increasing overall team efficiency.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Enhanced debtor outreach success rate through thorough research on client background information prior to establishing contact.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.
• Improved collections process by implementing new strategies and procedures for debt recovery.
• Managed a team of collections agents, providing guidance and support to optimize their effectiveness in recovering debts.
• Streamlined communication with clients, resulting in more efficient negotiations and payment resolutions.
• Boosted team morale through regular recognition of individual achievements, fostering a positive work environment.
• Provided ongoing training for collections staff, cultivating a knowledgeable workforce capable of handling complex situations.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Monitored accounts receivable aging and worked with various areas to address business needs.

Hired to be an site consultant working along side the Business Office Director and CFO to reduce the account's receivable aging. PCR report was updated monthly in order to manage claims in a timely manner to ensure conclusion and apply the proper contractual reimbursement and ensure timely filing is being met.

• Maintained a clean, organized, and professional office environment to support maximum productivity.
• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Boosted overall office efficiency with appropriate task delegation and workload distribution.
• Implemented effective employee recognition programs that increased morale and motivation within the team.
• Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.