Tami Ramsey
Mill Spring
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
5
5
years of professional experience
1998
1998
years of post-secondary education
Work History
Call Center Representative
Fusion
Spindale
11.2024 - Current
- Answered customer inquiries and provided accurate information regarding services.
- Managed high call volumes while maintaining quality customer interactions.
- Utilized call center software to log customer interactions and track issues.
- Assisted customers in navigating online systems and troubleshooting technical problems.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Manager/owner
Happy Heifers ice creamery & cafe
Mill Spring
05.2023 - 09.2024
- Managed daily operations of ice creamery and cafe to ensure smooth service.
- Supervised staff training to enhance customer service and product knowledge.
- Developed new ice cream flavors and menu items based on seasonal trends.
Supervisor
Debs mini mart
Mill Spring
04.2020 - 02.2023
- Supervised daily operations to ensure efficient store functioning.
- Managed inventory levels and organized product displays for optimal sales.
- Trained and mentored new staff on customer service best practices.
- Scheduled employee shifts to meet store demands and coverage needs.
- Conducted regular stock audits to ensure accuracy in inventory records.
- Coordinated with suppliers for timely restocking of merchandise.
- Implemented store policies to promote a safe and welcoming environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
Polk County High School
Columbus, NcSkills
- Call center operations
- CRM software
- Technical troubleshooting
- Customer service techniques
- Data entry accuracy
- Customer interaction management
- Team collaboration
Timeline
Call Center Representative
Fusion
11.2024 - Current
Manager/owner
Happy Heifers ice creamery & cafe
05.2023 - 09.2024
Supervisor
Debs mini mart
04.2020 - 02.2023
Polk County High School