Tamekia Williams
Raleigh
Summary
Driven professional with a proven track record at SelectQuote, adept in customer service and problem-solving. Excelled in fast-paced environments, enhancing customer satisfaction and sales through expert product knowledge. Demonstrated leadership at KFC, ensuring quality and safety. Skilled in teamwork, collaboration, and effective communication, contributing to high-performance teams and increased efficiency.
Overview
16
16
years of professional experience
Work History
SDA
SelectQuote
2021.11 - 2023.07
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Mailsorter
UPS
2019.09 - 2021.04
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Shift Leader
KFC
2007.03 - 2009.06
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Ensured food safety, ensured good food temp,date, and time, to ensure good quality of our products.
Education
Associate of Science - Computer Programming/Business Administration
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Williamston High School
Williamston, NC06.1997
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
SDA
SelectQuote
2021.11 - 2023.07
Mailsorter
UPS
2019.09 - 2021.04
Shift Leader
KFC
2007.03 - 2009.06
Associate of Science - Computer Programming/Business Administration
Wake Technical Community College
High School Diploma -
Williamston High School
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