TAMATHA SPIVEY
MOUNT HOLLY
Summary
Dynamic professional with extensive experience at FedEx, excelling in accounts payable and inventory management. Proven ability to resolve complex customer issues while maintaining strong relationships. Skilled in data analysis and report generation, consistently enhancing service delivery and operational efficiency. Recognized for exceptional problem-solving and communication skills in high-pressure environments.
Overview
31
31
years of professional experience
Work History
SAA
FedEx
GASTONIA
09.2024 - Current
- Responsible for timecard entry, FWR reports.
- Conferred with customers and supervising personnel to address and resolve issues.
- Strong problem-solving skills in resolving customer complaints and inquiries.
- Responsible for accounts payable.
- Order and inventory of supplies for the warehouse, customer service counter, and office supplies.
- Responsible for monthly audits, AED compliance, asset reconciliation, and POS/credit card terminal audits.
- VEDR reports for rental vehicle compliance.
- Monitor various reports throughout the day.
Customer Service Representative
FedEx
Gastonia
10.1994 - 09.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on products and services to improve satisfaction.
- Handled escalated issues by coordinating with management for solutions.
- Provided training to new staff on customer service protocols and tools.
- Monitored feedback to identify areas for improvement in service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
EAST GASTON HIGH SCHOOL
Mount Holly, NC06-1990
Skills
- Timecard entry
- Accounts payable
- Inventory management
- Data analysis
- Report generation
- Customer service
Accomplishments
- GOLDEN FALCON AWARD RECIPIENT
- EMPLOYEE OF THE MONTH OCTOBER 2022
- EMPLOYEE OF THE MONTH JUNE 2024
- BRAVO ZULU AWARDS
Timeline
SAA
FedEx
09.2024 - Current
Customer Service Representative
FedEx
10.1994 - 09.2024
High School Diploma -
EAST GASTON HIGH SCHOOL
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