Sadia Johnson
Charlotte
Summary
Trustworthy individual with established customer service skills and time management. Eager to learn and always willing to pitch in and help with team-oriented mentality. Looking to join Atrium Health as a patient registrar.
Overview
3
3
years of professional experience
Work History
Patient Access Registrar
Advocate Health
12.2023 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
Logistics Dispatcher
T & M Quality Transport LLC
03.2023 - Current
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
Front of House Team Member
Chic-Fil-A
04.2021 - 11.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted guests at the cash register by taking orders, delivering food, and filling beverages.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.2023
Skills
- Critical Decision-Making
- Safety Processes and Procedures
- Tracking Tasks
- Issue Resolution
- Documentation and Paperwork
- Oral and Written Communications
- Telephone Etiquette
References
Corey Smith, Chic-Fil-A
Manager
704-905-9383
Tamara Wright, T & M Quality Transport LLC
Owner
980-748-9634
Nicole F. Williams, Advocate Health
Manager, Patient Access-Steele Creek
Corporate Patient Access
704-512-3895
Timeline
Patient Access Registrar
Advocate Health
12.2023 - Current
Logistics Dispatcher
T & M Quality Transport LLC
03.2023 - Current
Front of House Team Member
Chic-Fil-A
04.2021 - 11.2022
High School Diploma -
Olympic High School
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