Tamara Parker

• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.
• Met with customers to provide information about available products and policies.
• Calculated premiums and established payment methods for sales.
• Generated leads through cold-calling, networking and other outreach methods.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

• Answered 20-30 inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
• Explained features, disadvantages and advantages of policies to promote insurance sales.
• Developed sales leads from direct referrals, networking and targeted marketing campaigns.
• Upsold additional products and services after identifying customer needs and requirements.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Built relationships with clients through active listening and to provide excellent service.

• Working directly with cardholders to resolve customer service issues or fraudulent/unauthorized
• Coordinating various fraud related activities, including investigating and resolving reported external frauds,
• Monitoring kiting and the fraud detection system, coordinating fraud alerts.
• Administer the fraud case management system, substantiating investigative findings with statements and items of evidence.

Providing World Class Service to each of the clients including, but not limited to: QVC, Lowes, WalMart, Belk, JCPenny, Consumer Banking, Mills Fleet Farm and CareCredit

• Answered telephone inquiries on banking products including checking, savings,certificate of deposits, money market accounts,and lines of credit.
• Answer an average of 60-75 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Address and resolved customer product complaints empathetically and professionally.
• Identified chronic customer issues by maintaining customer complaint log.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.