Tamara Evans
Morrisville
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution. I am a proven professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Dental Assistant
Wilson Pediatrics
09.2020 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Dental Assistant
Dr. Marti L. Cherry
08.2007 - 03.2020
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Scheduled and confirmed patient appointments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Hostess and Coffee Shop Cook
Ekards Drugs
05.1987 - 08.1987
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Science - Biology
North Carolina A&T State University
Greensboro, NC06-1997
Skills
- Cleaning and organization
- Patience and empathy
- Phone etiquette
- Multitasking and organization
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Guest engagement
- Cleanliness maintenance
- Sanitation
- Cross-training capabilities
- Hospitality service expertise
Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
- North Carolina Driver's License
Languages
English
Full Professional
Spanish
Elementary
Timeline
Dental Assistant
Wilson Pediatrics
09.2020 - Current
Dental Assistant
Dr. Marti L. Cherry
08.2007 - 03.2020
Hostess and Coffee Shop Cook
Ekards Drugs
05.1987 - 08.1987
Bachelor of Science - Biology
North Carolina A&T State University
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