Tamara Dunn
United Way 211
Raleigh
3
years of professional experience
Detail-oriented professional with a strong background in customer service and data entry. Skilled in problem-solving and collaboration, focused on optimizing workflows and delivering exceptional client support to drive organizational success.
Work History
Customer Service Representative
4 Months- Responded to inquiries via phone and email, ensuring timely and accurate information delivery.
- Collaborated with team members to enhance customer service processes and improve response times.
- Documented interactions and client needs in the CRM system for future reference and follow-up.
- Assisted clients in navigating resources and services available through United Way 211.
Customer Service Video Representative
1 Year 1 Month- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Executed daily operational tasks, ensuring adherence to company policies and procedures.
- Collaborated with team members to improve workflow efficiency and service delivery.
Assistance Manager
1 Year 7 Months- Directed daily operations to optimize store performance and customer satisfaction.
- Trained and mentored staff on operational best practices and company policies.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Analyzed inventory levels to reduce stock discrepancies and improve replenishment processes.
Education
Diploma - Medical Billing And Coding
- Dean's List [1st and 2nd Semester 2023]
Skills
CRM management
Customer service
Phone support
Data entry
Time Management
Active listening
Critical thinking
Timeline
Customer Service Representative
United Way 211
04.2026 - CurrentRead More
Customer Service Video Representative
Spectrum
04.2025 - 05.2026Read More
Assistance Manager
Dollar General
09.2023 - 04.2025Read More
Bryant & Stratton College
Diploma from Medical Billing And Coding
Read More