Talisa Hines
Wilson
Summary
Dynamic professional with extensive experience at Philips Home Health Care, excelling in client assessment and record keeping. Proven ability to enhance patient independence while delivering exceptional customer service. Skilled in data entry and employee training, consistently achieving high accuracy in documentation and fostering positive client relationships.
Overview
22
22
years of professional experience
Work History
Personal Care Assistant
Philips Home Health Care
Wilson
03.2003 - Current
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Data Entry Scanner
Division Of Motor Vehicles
Rocky Mount
10.2023 - 11.2024
- Created digital records of paper documents using specialized scanning software.
- Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
- Scanned documents and images into computer systems accurately and efficiently.
- Organized and stored scanned documents in designated electronic folders.
- Verified accuracy of scanned information by comparing it with original document.
- Trained new employees on the correct use of scanners, imaging software programs.
- Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency.
Customer Care Representative/SIU
Department of Social Services
Wilson
11.2023 - 02.2024
- Resolved customer complaints promptly and professionally.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
High School Diploma -
Corner Stone Christian Academy
Georgia06-2014
Skills
- Client assessment
- Record keeping
- Customer service
- Problem solving
- Data entry
- Case management
- Patient assessments
- Data analysis
- Employee training
Timeline
Customer Care Representative/SIU
Department of Social Services
11.2023 - 02.2024
Data Entry Scanner
Division Of Motor Vehicles
10.2023 - 11.2024
Personal Care Assistant
Philips Home Health Care
03.2003 - Current
High School Diploma -
Corner Stone Christian Academy
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