Talia Osigian
Franklin
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer/patient needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer/patient relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Certified Nursing Assistant
Healthrust
09.2024 - Current
- Maintained accurate documentation of patient information and vital signs, supporting seamless communication among healthcare providers.
- Contributed to the reduction of hospital readmissions by closely following care plans and promptly addressing any changes in patients'' conditions.
- Managed challenging behaviors displayed by patients with mental health issues or dementia, maintaining a safe environment for all involved parties.
- Assessed vital signs, pain levels, and physical needs daily, adjusting care accordingly to optimize patient wellness.
- Provided high-quality personal care services to patients, ensuring their dignity and privacy were maintained at all times.
- Enhanced patient comfort by providing compassionate and attentive care during travel assignments.
Primary Victim Advocate
Reach Of Macon County
01.2023 - 09.2024
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Developed safety plans to meet victims' assessment of need.
- Liaised with members of justice system on behalf of client.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Provided comprehensive assessment, goal setting and service plans.
- Assisted clients in developing and setting realistic goals to promote positive change.
CNA
Highlands Cashiers Hospital Acute Care
08.2021 - 08.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
Finance/Clerical Associate
TSI Adjusters
10.2017 - 10.2020
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Answered customer questions regarding deductibles.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
High School Diploma -
Asheville Christian Academy
Asheville, NC05-2013
Skills
- Patient care
- Vital signs monitoring
- Reliability and punctuality
- Compassion and empathy
- Reliable team player
- Customer service
- Critical thinking
- Data entry
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Travel Certified Nursing Assistant
Healthrust
09.2024 - Current
Primary Victim Advocate
Reach Of Macon County
01.2023 - 09.2024
CNA
Highlands Cashiers Hospital Acute Care
08.2021 - 08.2023
Finance/Clerical Associate
TSI Adjusters
10.2017 - 10.2020
High School Diploma -
Asheville Christian Academy
Similar Profiles
Roy KendallRoy Kendall
Manager at Wholesale Supply GroupManager at Wholesale Supply Group
Izaiyah CumpianIzaiyah Cumpian
Store Manager at Champs SportsStore Manager at Champs Sports
Jadan HarrellJadan Harrell
Pharmacy Technician at Ascension All Saints HospitalPharmacy Technician at Ascension All Saints Hospital