Talia McClure
Alexis
Summary
Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Hairstylist
William Henry Salon and Spa
01.2016 - 03.2020
- Distributed business cards outside of salon to generate new business.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
Assistant Hairstylist
Modern Salon And Spa
01.2016 - 07.2016
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Washed and sanitized linens, equipment, and salon tools.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Helped prepare clients for hair service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Server
Cessie's Pizza And Pasta
08.2013 - 09.2015
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Front Desk Receptionist
Hudson Salon
02.2014 - 10.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected card and cash payments, processed transactions and updated relevant records.
Education
High School Diploma -
East Lincoln High School
Denver, NC06-2015
Certificate - Cosmetology
Gaston College
Dallas, NC01-2015
Skills
- NC State Board Licensed Cosmetologist
- Networking expertise
- Quick learner
- Appointment scheduling
- Advanced communication skills
- Outstanding customer service
Timeline
Hairstylist
William Henry Salon and Spa
01.2016 - 03.2020
Assistant Hairstylist
Modern Salon And Spa
01.2016 - 07.2016
Front Desk Receptionist
Hudson Salon
02.2014 - 10.2014
Server
Cessie's Pizza And Pasta
08.2013 - 09.2015
High School Diploma -
East Lincoln High School
Certificate - Cosmetology
Gaston College
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