Talia Battle
Zebulon
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Bahama Breeze
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Cashier
Bojangles' Famous Chicken 'n Biscuits
05.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Work Study Student
Shaw University
02.2024 - 04.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Babysitter
Neighbors House
01.2023 - 08.2023
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Retail Sales
AT&T
06.2021 - 08.2022
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Assisted in retail sales efforts by recommending appropriate grooming products and pet care items to clients.
- Increased clinic revenue by diversifying product offerings to include retail sales of supportive footwear options.
- Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
Education
Bachelor of Arts - Business Administration
Shaw University
Raleigh, NC05-2027
Skills
- Customer service - 2 Years
- Strong multitasking
- Greeting guests- 2 years
- Active learning
- Cash handling - 2 years
- Scheduling - 4 Years
- Relationship building
- Sales and marketing
- Microsoft Office - 9 years
Timeline
Cashier
Bojangles' Famous Chicken 'n Biscuits
05.2024 - 07.2024
Work Study Student
Shaw University
02.2024 - 04.2024
Restaurant Hostess
Bahama Breeze
01.2024 - Current
Babysitter
Neighbors House
01.2023 - 08.2023
Retail Sales
AT&T
06.2021 - 08.2022
Bachelor of Arts - Business Administration
Shaw University
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