Summary
Work History
Education
Skills
Timeline
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Jordan Hines

Charlotte

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Work History

Care Provider

Kaleo Support
Charlotte
  • Served as primary point of contact for clients, delivering empathetic, high-quality support.
  • Assessed client needs, resolved concerns, and adapted care plans.
  • Maintained accurate documentation and followed compliance protocols.
  • Built strong trust-based relationships through clear communication.
  • Communicated effectively with clients to understand their needs and preferences.
  • Collaborated with healthcare professionals to provide comprehensive support services.

Freight Coordinator

Amazon
Charlotte
  • Managed high-volume customer interactions in a fast-paced environment.
  • Resolved delivery issues and customer inquiries efficiently.
  • Coordinated with internal teams to ensure timely service.
  • Utilized multiple systems to track shipments and document issues.
  • Communicated with carriers to schedule timely pickups and deliveries.
  • Resolved shipping discrepancies by investigating issues and coordinating solutions.
  • Trained new team members on freight coordination procedures and tools.

Facility Assistant Director

Dowd YMCA
Charlotte
  • Led front-line customer service operations for a high-traffic facility.
  • Resolved member concerns with professionalism and empathy.
  • Trained staff on customer service best practices.
  • Implemented process improvements to enhance service quality.
  • Collaborated with team members to ensure a safe environment for patrons.
  • Maintained accurate records of inventory, supplies, and expenses related to facilities management.

Operations Associate

Corning
Charlotte
  • Followed structured processes in a regulated environment.
  • Maintained detailed documentation and performance records.
  • Quickly adapted to new systems and workflows.
  • Monitored quality standards and conducted inspections on incoming materials.

Education

Bachelor of Science - Accounting

Fayetteville State University

Skills

  • Customer Support
  • Inbound Calls
  • Email & Chat Support
  • Issue Resolution
  • CRM Systems
  • Conflict Resolution
  • Compliance & Documentation
  • Interpersonal Communication
  • Account Management
  • Technical Troubleshooting
  • Microsoft PowerApps
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Strong numeracy skills

Timeline

Freight Coordinator

Amazon

Facility Assistant Director

Dowd YMCA

Operations Associate

Corning

Care Provider

Kaleo Support

Bachelor of Science - Accounting

Fayetteville State University

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Jordan Hines