Takeria Scales
Winston-Salem
Summary
Dynamic customer service professional with a proven track record. Adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and appointment scheduling, I excel in high-pressure environments, consistently delivering exceptional service and contributing to sales growth through effective communication and rapport-building.
Overview
8
8
years of professional experience
Work History
Receptionist
Acima Home Care
02.2023 - 12.2024
Customer Service Representative
Paychex
12.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Alorica
05.2017 - 02.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma -
North Forsyth High School
Winston-Salem, NC2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Clerical support
Timeline
Receptionist
Acima Home Care
02.2023 - 12.2024
Customer Service Representative
Paychex
12.2019 - 10.2021
Customer Service Representative
Alorica
05.2017 - 02.2019
Diploma -
North Forsyth High School
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