Takera Hatch
Rocky Mount
Summary
Dedicated and passionate customer care professional with a proven track record in prioritizing and delivering exceptional patient care. Recognized for strong teamwork abilities and adeptness at de-escalating potential conflicts, ensuring a positive experience for all stakeholders. Equipped with a diverse skill set and extensive knowledge, committed to fostering a supportive environment that enhances service quality and patient satisfaction. Eager to leverage expertise to contribute effectively within a dynamic team.
Overview
9
9
years of professional experience
Work History
Patient Concierge Specialist
Millennia
02.2022 - 12.2025
- Answered patient inquiries via phone and email and provided clear information with great detail.
- Scheduled appointments and created patient accounts.
- Resolved issues within appointments and account information.
- Processed payments from low to high amounts.
- Provided great customer service by showing empathy and building rapport.
Customer Service Representative
Continuum Global Solutions
12.2021 - 02.2022
- Ensured timely and accurate information was provided to customers in a professional manner within the CVS pharmacy.
- Responded to inquiries through phone, mail and email contact with customers.
- Handle any complaints or concerns resolving issues promptly to maintain high levels of patient satisfaction.
- Provided operational management and support at call center locations to ensure efficient and timely resolution of technical support issues.
- Took high volume calls.
Technical Support Representative
Alorica
04.2017 - 02.2021
- Received callers providing exceptional listening skills to determine the nature of their call to clearly and precisely address their inquiries in a professional manner
- Setup new patient accounts with patient information and authorized users.
- Diagnosed hardware and software issues and provided solutions.
- Performed regular maintenance including updates, security checks, and backups
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2014
No Degree - Sonography
Nash Community College
Rocky Mount, NCSkills
- Superior Customer Service
- Interpersonal Communication
- Critical Thinking
- Leadership
- Problem Solving
- Adaptability
- Trouble shooting
- Payment Processing
- Operating systems
- Multitasking
- Medical terminology
- Accounting
Timeline
Patient Concierge Specialist
Millennia
02.2022 - 12.2025
Customer Service Representative
Continuum Global Solutions
12.2021 - 02.2022
Technical Support Representative
Alorica
04.2017 - 02.2021
High School Diploma -
Rocky Mount High School
No Degree - Sonography
Nash Community College