Summary
Overview
Work History
Education
Skills
Timeline
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Takeia Banks

Jackson,NC

Summary

Experienced in fostering positive patient relationships, proficient in electronic charting and conducting assessments. Committed to delivering exceptional results and thriving in high-pressure settings. Demonstrated ability to exceed expectations and excel in fast-paced healthcare environments.

Overview

20
20
years of professional experience

Work History

Patient Access Service Representative

ECU Health North
09.2023 - Current
  • Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
  • Enhanced patient experience through friendly interactions and efficient service during registration.

Rural Mail Carrier

USPS
11.2018 - 04.2023
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted mail according to order of address appearance for easy access in field.

Medical Transporter

Powell's Transport LLC
02.2012 - 04.2018
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Helped patients complete activities of daily living.
  • Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.

School Bus Driver

Northampton Co School
01.2009 - 03.2014
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Transported passengers safely along prescribed routes according to tight schedules.

Security Officer

Powell's Security Enforcement
10.2005 - 06.2012
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints

Education

High School Diploma -

Miracle Tabernacle School
Weldon, NC
03.2004

Skills

  • Premises security monitoring
  • Information retrieval
  • Patient registration
  • Efficient navigation
  • Excellent driving skills
  • Medical terminology knowledge
  • Team collaboration
  • Data entry

Timeline

Patient Access Service Representative

ECU Health North
09.2023 - Current

Rural Mail Carrier

USPS
11.2018 - 04.2023

Medical Transporter

Powell's Transport LLC
02.2012 - 04.2018

School Bus Driver

Northampton Co School
01.2009 - 03.2014

Security Officer

Powell's Security Enforcement
10.2005 - 06.2012

High School Diploma -

Miracle Tabernacle School

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Takeia Banks