Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Tahliyah Joyner

Fayetteville

Summary

Motivated and creative professional with hands-on experience managing a custom products business, coordinating orders, and delivering high-quality customer service. Strong organizational and multitasking abilities with a focus on meeting deadlines and exceeding customer expectations. Known for problem-solving, creativity, and building positive relationships with clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RTD

UPS
07.2024 - Current
  • Coordinated truck loading and meticulously organized packages to ensure accurate and timely distribution.
  • Executed lifting and transporting of packages weighing 75 lbs or more.
  • Executed lifting and transporting of packages weighing 20 lbs or more.

Facilitated timely and efficient package transportation to ensure customer satisfaction.

Operational Support Specialist

Meritor-Cummins
05.2021 - 07.2024
  • Delivered technical support for software and hardware issues, ensuring seamless user experience across departments.
  • Diagnosed and resolved complex system issues to ensure operational continuity.
  • Designed and delivered comprehensive training materials and sessions for new team members on system functionalities.
  • Facilitated collaboration among cross-functional teams to identify and implement process improvements.
  • Oversaw ticketing system to ensure prompt responses and prioritize urgent requests.
  • Documented support interactions meticulously to ensure preservation of valuable insights for future reference.
  • Oversaw high-priority ticket management, ensuring timely resolutions and fostering strong client relationships.
  • Manage completing 3 work orders a night

General labor

Perdue
11.2019 - 03.2020
  • Specialized in trimming and removing bones from dark meat to maintain high standards of food preparation.

Cashier

Kings Restaurant
12.2017 - 09.2019
  • Managed systematic stocking of merchandise on shelves to ensure product availability.
  • Audited and reconciled cash drawers to ensure accurate financial reporting.
  • Managed cash and credit transactions, ensuring compliance with financial protocols.

Hardees Crew Member

Hardee's
09.2018 - 06.2019
  • Created a welcoming atmosphere by personally greeting all customers entering the establishment.
  • Recorded and managed customer orders to ensure timely fulfillment.
  • Processed customer payments and maintained cash register accuracy during peak hours.
  • Oversaw the frying process, maintaining high standards of food safety and quality control.
  • Regularly cleaned and organized front area, contributing to a welcoming environment for visitors.

Education

Bachelor of Arts - Sociology

University of North Carolina at Pembroke
Pembroke, NC
05.2023

High School Diploma - Physical Education

Greene Central High School
Snow Hill, NC
06.2017

Skills

  • Managed customer interactions and provided support to enhance overall service experience
  • Executed food preparation and service protocols, maintaining high standards of quality and cleanliness
  • Facilitated teamwork by sharing insights and fostering a collaborative environment
  • Executed machine setup and adjustments to enhance operational efficiency and minimize downtime
  • Utilized a decade of experience in mathematics to develop innovative solutions for complex challenges
  • Managed equipment maintenance and workflow optimization within manufacturing environments
  • Managed various aspects of production, including scheduling, resource allocation, and quality control
  • Coordinated internal and external communications to ensure clarity and alignment among stakeholders
  • Applied organizational skills to manage multiple tasks and prioritize deadlines effectively
  • Executed various tasks using Microsoft Office tools to facilitate effective communication and project organization
  • Monitored and optimized food processing workflows to ensure compliance with industry regulations
  • Managed inventory control processes, optimizing storage solutions and enhancing overall warehouse productivity
  • Executed various writing projects for two years, enhancing communication effectiveness and audience connection
  • Managed heavy lifting responsibilities, contributing to timely project completion and resource allocation

Certification

Drivers License

Assessments

  • Construction Safety — Highly Proficient
  • August 2020
  • Using safe practices while on a construction site
  • Full results: Highly Proficient
  • Attention to Detail — Highly Proficient
  • June 2020
  • Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Workplace English — Proficient
  • April 2020
  • Understanding spoken and written English in work situations.
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

RTD

UPS
07.2024 - Current

Operational Support Specialist

Meritor-Cummins
05.2021 - 07.2024

General labor

Perdue
11.2019 - 03.2020

Hardees Crew Member

Hardee's
09.2018 - 06.2019

Cashier

Kings Restaurant
12.2017 - 09.2019

Bachelor of Arts - Sociology

University of North Carolina at Pembroke

High School Diploma - Physical Education

Greene Central High School
Tahliyah Joyner