Tahja Hardy
Greensboro
Summary
Proven in high-pressure environments, adept at resolving customer disputes with empathy, enhancing loyalty at Alorica. Skilled in multitasking and teamwork, demonstrated by efficiently managing multiple orders at McDonald’s without sacrificing quality. Excels in customer service and time management, ensuring satisfaction and efficiency.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald’s
08.2018 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Alorica
08.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Grimsley High School
Greensboro, NCSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Customer Service Representative
Alorica
08.2020 - 01.2021
Crew Member
McDonald’s
08.2018 - Current
Grimsley High School
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