Taferria Johnson
Charlotte
Summary
Hardworking Food Operations Manager offering many years of experience in kitchen, restaurant, and hospitality settings. Customer-focused with excellent communication and interpersonal skills to create positive guest experiences and repeat business.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
Work History
Food Operations Manager
Sodexo
Charlotte
02.2024 - Current
- Managed the daily operations of food service, including ordering, receiving and stocking supplies.
- Scheduled shifts for kitchen staff members according to operational needs.
- Responded promptly to customer complaints or inquiries related to food operations issues.
- Monitored inventory levels and placed orders as needed to maintain adequate stock levels.
- Trained new employees on food safety protocols and safe use of kitchen equipment.
- Maintained accurate records of sales transactions, costings and wastage data.
- Supervised a team of chefs, cooks and other kitchen staff to ensure quality standards were met.
- Reviewed customer feedback regarding food quality and service experience; made improvements where necessary.
Cook
Cracker Barrel
Rock Hill
10.2019 - 02.2024
- Followed recipes adjusting seasoning as needed to enhance food flavors
- Made cook to order meals according to customer preference
- Supervised and trained kitchen staff on proper preparation techniques.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Line Cook
Beef 'O' Brady's
Miami
05.2015 - 10.2019
- Operated cold prep station, flat top griddle, oven, broiler, steamer, char-broiler, frying station as assigned daily/ weekly task
- Worked with expeditor to quickly move foods from grills to customers.
- Prepared meat according to customer preferred temperature.
- Prevent spoilage by properly labeling, rotating, and stocking foods and uncooked ingredients .
- Communicated effectively with other staff members regarding orders and menu changes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Cook
Waffle House
Tallahassee
08.2008 - 05.2015
- Replenished food line ingredients and materials when running low.
- Prepared cook to order foods in a fast paced, stressful environment .
- Operated various kitchen equipment .
Server Assistant
Chuck E. Cheese
Miami
08.2005 - 08.2008
- Helped keep dining area customer ready by pre-clearing, bussing, resetting, sweeping, and sanitizing.
- Backed up servers by running beverages and food.
- Hostess duties to include greeting and escorting guests to their seats, managing waitlist, providing menus and eating utensils, and answering phones.
Education
Food Handlers Certification -
ANAB Accredited
02.2024 - 02.2027
Barbara Goleman Senior High School
Miami Lakes, FLSkills
- Team Player
- Positive and professional individual
- Inventory management to include FIFO measures, food safety and storage protocols
- Employee training and development
- Food Cost / Waste control
- Ability to multitask
- Food preparation, plating, and presentation
- Effective communication and people skills
Timeline
Food Operations Manager
Sodexo
02.2024 - Current
Food Handlers Certification -
ANAB Accredited
02.2024 - 02.2027
Cook
Cracker Barrel
10.2019 - 02.2024
Line Cook
Beef 'O' Brady's
05.2015 - 10.2019
Cook
Waffle House
08.2008 - 05.2015
Server Assistant
Chuck E. Cheese
08.2005 - 08.2008
Barbara Goleman Senior High School