Tafari Lanclos
Arden
Summary
Data-driven Digital Product Manager with a strong track record in delivering measurable enhancements and optimizing user experiences. Translates complex business needs into actionable product strategies, collaborating effectively with cross-functional teams to prioritize initiatives and improve operational efficiency.
Overview
5
5
years of professional experience
Work History
Digital Product Manager
UnitedHealth Group
09.2024 - Current
- Shaped reliability and integrated monitoring priorities by translating peak-season traffic, error trends, and member journey risks into actionable product recommendations that informed strategic decisions.
- Partner with Engineering, Analytics, and business stakeholders to identify monitoring gaps, define meaningful success measures, and strengthen alerting and escalation readiness.
- Analyze production issues and high-traffic funnel behavior to surface cross-journey risk, inform testing strategy, and prioritize preventative improvements before peak periods.
- Produced executive-ready reporting and decision materials that distilled complex operational data into clear insights on traffic, errors, and member impact, enabling informed actions.
- Develop repeatable playbooks and communication processes for peak-season reporting, improving consistency, speed, and handoff readiness across the team.
- Converted incident findings, monitoring gaps, and operational pain points into backlog recommendations and dashboard improvements, establishing practical guardrails for future readiness.
- Maintain and refine product backlog priorities in Aha, including cleanup and organization of legacy work to improve visibility and decision-making.
Capability Analyst
UnitedHealth Group
08.2022 - 08.2024
- Built and maintained product roadmaps, securing stakeholder buy-in and prioritization of key features.
- Translated business needs into features/user stories, ensuring technical alignment for optimal performance and stability.
- Led cross-functional squads shipping multiple healthcare product improvements; aligned business + tech to ensure success.
- Supported change management and resolved issues for strategic initiatives, facilitating smoother implementation.
Senior Customer Service Advocate
UnitedHealth Group
06.2021 - 07.2022
- Acted as primary liaison for brokers and employer groups (50–2000 members), resolving eligibility, billing, claims, and plan design issues within SLA.
- Managed end-to-end escalations: gathered context, coordinated Ops, Claims, and IT, communicated timelines, and provided written summaries with next steps.
- Coordinated stakeholders to resolve member-facing portal issues; documented processes to enhance stability; aligned Ops and IT on service goals.
Education
M.S. - Information Technology, Human Centered Design
UNCC
Charlotte, NC01-2021
B.S. - Business Administration, Economics & Information Systems
Catawba College
Salisbury, NC01-2019
Skills
- Roadmaps
- Requirements
- User stories
- KPI development
- Agile
- Agile practices
- Sprint planning
- Project management tools
- Roadmap software
- Prioritization
- product prioritization
- Stakeholder communications
- Cross-functional leadership
- Data analytics
- Problem-solving
- Creative problem-solving
- Detail orientation
- Conflict resolution
- Collaboration
- Effective messaging
- Problem resolution
Timeline
Digital Product Manager
UnitedHealth Group
09.2024 - Current
Capability Analyst
UnitedHealth Group
08.2022 - 08.2024
Senior Customer Service Advocate
UnitedHealth Group
06.2021 - 07.2022
M.S. - Information Technology, Human Centered Design
UNCC
B.S. - Business Administration, Economics & Information Systems
Catawba College