Shederrica Walker-Grant
Charlotte
Summary
Resourceful Flight Attendant known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Overview
13
13
years of professional experience
Work History
Flight Attendant
American Airlines
Charlotte
04.2025 - Current
- Ensured passenger safety through rigorous pre-flight and in-flight safety checks.
- Provided exceptional customer service by addressing passenger needs and concerns promptly.
- Conducted safety demonstrations to educate passengers on emergency procedures and equipment.
Flight Attendant
SkyWest
Salt Lake City
09.2023 - Current
- Facilitate the boarding process by greeting passengers upon arrival to the aircraft and providing directions to seat
- Clearly explain and demonstrate safety and emergency procedures to up to 76 passengers prior to takeoff
- Inspect the interior of the aircraft prior to, during, and after flights to ensure emergency equipment was in place
- Comply with flight attendant manual, company policies, and procedures
- Respond to passenger complaints and problems, resourcefully and gracefully
- Maintain cleanliness of aircraft cabin and ensure that fleet services and catering supplies are boarded as specified
Sr. Employee Services Associate
WarnerMedia
Atlanta
11.2021 - 10.2023
- Provides feedback internally, proposing new and effective ways to resolve problems and improve productivity (i.e. continuous improvement efforts), while maintaining broad knowledge of policies, procedures and resources
- Provide guidance and assistance to Employee Service Associates on customer queries that arise assisting with their development and training, especially to new team members as they are inducted into their roles
- Serve as point-of-contact responsible for the accurate resolution of employee and manager inquiries and requests that are inbound via phone, in-person, e-mail, or the HR portal or other access channels
- Support new hire tasks including their onboarding activities, I-9/right-to-work documentation checks and record keeping
- Provide support for self-service and HR technology tools for employees as well as managers
- Input data into required databases or systems to complete transactions
- Capturing an accurate and comprehensive summary, along with all transactional details, related to the resolution of employee inquiries in the case management system
Human Resource Assistant
ATL2
Stone Mountain
10.2020 - 11.2021
- Run Daily Reports needed to bridge operational focus and performance standards
- Assist associates with various inquiries including timecard issues, shift swaps, HITS transfers, time-off options, LOA/accommodations, etc.
- Onboarding new associates
- Running engagements such as inSTALLments and affinity groups
- Facilitate HR trainings such as LUNAR to new and existing associates
- Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts
- Participate in HR investigations and drive full case closure within Amazon standards
- Coordinate Amazon appeals and participate in state specific unemployment hearings
- Provide leadership development support to onsite Operations leaders
- Assist and lead Amazon’s performance recognition/management process
- Own and lead full cycle rollouts for new HR compliance initiatives
Assistant Manager
SleepWell
Marietta
09.2019 - 09.2020
- Performed accounting activities by preparing expense reports, purchase orders, and invoices
- Used Microsoft office and Brightree to create presentations, reports, and spreadsheets
- Supervised and guided new employees on company guidelines and expectations
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Trainer/Client Services Team Leader
Kaiser Permanente
Duluth
11.2016 - 08.2019
- Trained new employees on company standards and expectations through active engagements and participation through the six-week training program
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity, accuracy, and commitment
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
Customer Service Manager
Verizon Wireless
Milton
09.2013 - 10.2016
- Coached team for success through development of skills
- Managed schedules, attendance, and paid time off
- Expedited resolutions of tier 2 service levels escalations
- Monitored call service level and expectations through live call audits
- Provided continuous improvement training and development
Education
Bachelor of Fine Arts - Visual and Performing Arts
Savannah State University
Savannah, GASkills
- Microsoft office
- Customer focused
- Team player
- Excellent time management skills
- Conflict Management
- Public Speaking
- Strong attention to detail
- Self-starter
- Strong communication skills
Timeline
Flight Attendant
American Airlines
04.2025 - Current
Flight Attendant
SkyWest
09.2023 - Current
Sr. Employee Services Associate
WarnerMedia
11.2021 - 10.2023
Human Resource Assistant
ATL2
10.2020 - 11.2021
Assistant Manager
SleepWell
09.2019 - 09.2020
Trainer/Client Services Team Leader
Kaiser Permanente
11.2016 - 08.2019
Customer Service Manager
Verizon Wireless
09.2013 - 10.2016
Bachelor of Fine Arts - Visual and Performing Arts
Savannah State University