Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tacora Bates

Charlotte

Summary

Dynamic scheduling professional with expertise in healthcare administration and extensive experience in surgical scheduling. Proven ability to streamline processes and enhance operational efficiency in fast-paced medical environments. Strong advocate for team collaboration, with adaptability to evolving needs to ensure optimal outcomes and unwavering reliability. Committed to delivering superior patient care and satisfaction through effective communication and collaborative teamwork.

Overview

6
6
years of professional experience

Work History

Billing Administrative Assistant

Spectrum Eye Care
09.2025 - Current
  • Coordinated invoice generation, verifying accuracy and compliance with company policies.
  • Implemented tracking systems for outstanding invoices, reducing delays in revenue collection.
  • Reviewed financial discrepancies, collaborating with relevant departments to resolve issues promptly.
  • Enhanced billing accuracy by diligently reviewing and reconciling invoices and payment records.
  • Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
  • Filing multiple vision insurances and posting payments that we receive from each insurance provider.


Lead Optometric Technician

Spectrum Eye Care
12.2022 - Current
  • Supervised daily operations of optometric procedures to ensure efficiency and patient satisfaction.
  • Trained and mentored junior technicians on best practices in patient care and equipment handling.
  • Implemented workflow improvements that reduced patient wait times and enhanced service delivery.
  • Collaborated with optometrists to streamline appointment scheduling and optimize clinic resources.
  • Conducted quality control checks on diagnostic equipment to maintain accuracy in test results.
  • Led team meetings to discuss operational challenges, fostering a culture of continuous improvement and communication.
  • Managed inventory of optical supplies and equipment, maintaining adequate stock levels for efficient operations.

Assistant Manager

Windsor
05.2022 - 10.2022


  • Implemented training programs for new hires, ensuring compliance with company policies and procedures.
  • Evaluated employee performance, providing constructive feedback to drive continuous improvement initiatives.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff, fostering professional development and enhancing team performance.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Retail Team Lead

New Balance
12.2021 - 04.2022
  • Responsible to supervising and motivating staff to drive results in our store and exceed daily goals. Recording sales data, invoices, inventory numbers and purchase orders through the point of sale. Performing daily management functions to ensure proper cash handling and cash accounting.
  • Coordinated inventory management processes, ensuring availability of key products.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
  • Conducted thorough staff training sessions on new products, promotions, policies, or procedures to ensure consistent knowledge across the team.
  • Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
  • Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
  • Promoted a safe working environment by enforcing safety guidelines throughout the store.
  • Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Patient Access Specialist

Novant Health
08.2021 - 12.2021
  • Responsible for registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Handles admitting for all outpatient procedures and other diagnostic testing. Transcribe new orders for different diagnostic procedures. Scheduling additional radiology appointments
  • Streamlined verification procedures to enhance patient experience and reduce wait times.
  • Coordinated insurance authorizations, improving communication between patients and providers.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.

Patient Registrar

Lifebridge Sinai Hospital
04.2021 - 07.2021
  • Welcoming all patients into the orthopedics floor while signing them in for their appointments. Responsible for checking in patients, verifying their demographics, insurance, and medications list. Also, responsible for all required signatures for all proper consents before treatment. Checking out patients after their appointments and scheduling their correct follow up appointments and/or injections.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Collected and processed co-payments and out-of-pocket charges.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.

Medical Receptionist

Chesapeake Urology Associates
10.2020 - 03.2021
  • Processed insurance claims and verified patient eligibility for services efficiently.
  • Managed electronic health records, maintaining accuracy and confidentiality in patient information.
  • Collaborated with nursing staff to confirm pre-operative requirements and address patient inquiries.
  • Developed efficient scheduling protocols, reducing wait times for patients and increasing satisfaction rates.
  • Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
  • .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
  • Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
  • Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.

Patient Registrar / R1RCM

Saint Agnes Hospital
04.2019 - 10.2020


  • Managed patient admissions, ensuring accurate data entry in electronic health records.
  • Coordinated insurance verification processes to streamline registration workflows.
  • Collaborated with healthcare providers to resolve billing discrepancies and improve revenue cycle management.
  • Trained new staff on registration protocols and software usage to enhance team performance.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Education

Certificate - Phlebotomy

Community College of Baltimore County
Randallstown, MD
03.2021

High School Diploma -

Western High School
Baltimore, MD
05.2015

Skills

  • Strong focus on timely delivery
  • Invoice management
  • Management of receivables
  • Transaction management
  • Detail-oriented data management
  • Financial account reconciliation
  • Proficient in handling multiple priorities
  • Task prioritization
  • Experienced in software usage
  • Administrative support
  • Organized record management
  • Billing data accuracy verification

Timeline

Billing Administrative Assistant

Spectrum Eye Care
09.2025 - Current

Lead Optometric Technician

Spectrum Eye Care
12.2022 - Current

Assistant Manager

Windsor
05.2022 - 10.2022

Retail Team Lead

New Balance
12.2021 - 04.2022

Patient Access Specialist

Novant Health
08.2021 - 12.2021

Patient Registrar

Lifebridge Sinai Hospital
04.2021 - 07.2021

Medical Receptionist

Chesapeake Urology Associates
10.2020 - 03.2021

Patient Registrar / R1RCM

Saint Agnes Hospital
04.2019 - 10.2020

Certificate - Phlebotomy

Community College of Baltimore County

High School Diploma -

Western High School

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Tacora Bates