Tabria Frazier
Chadbourn
Summary
Seeking to transition into new field with solid foundation of skills developed in fast-paced environment. Known for strong communication and problem-solving abilities, with emphasis on delivering exceptional service. Eager to apply transferrable skills to drive success in new and challenging role.
Overview
2
2
years of professional experience
Work History
Business Care Specialist
Truist Bank
05.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Nursing Assistant
New Hanover Regional Medical Center
05.2023 - 05.2024
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Personal Care Assistant
Divine Home Health Care
10.2022 - 04.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High School Diploma -
West Columbus Highschool
Cerro Gordo, NC06-2022
Skills
- Adapt with Microsoft office , Excel & etc
- Proficient in java
- Problem solving
- Time management
- CPR certified
- First aid certified
Timeline
Business Care Specialist
Truist Bank
05.2024 - Current
Nursing Assistant
New Hanover Regional Medical Center
05.2023 - 05.2024
Personal Care Assistant
Divine Home Health Care
10.2022 - 04.2023
High School Diploma -
West Columbus Highschool
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