Tabitha Robinson
Spruce Pine,NC
Summary
Dynamic professional with extensive experience at Smurfit Westrock, excelling in quality assurance and document control. Proven track record in training staff and enhancing operational efficiency. Skilled in cash handling and customer service, consistently achieving high standards and improving processes to boost customer satisfaction. Committed to workplace safety and continuous improvement. Knowledgeable with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Key Holder
Shoe Show
09.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and store protocols.
- Managed cash handling processes, ensuring accuracy in register operations and financial reporting.
- Assisted in inventory management, conducting regular checks to maintain optimal stock levels.
Document Controller
Smurfit Westrock
05.2016 - Current
- Managed document control processes to ensure compliance with industry standards and internal policies.
- Maintained accurate records and documentation using advanced document management software.
- Streamlined workflow procedures to enhance efficiency in document retrieval and storage.
- Trained team members on best practices for document handling and version control protocols.
- Conducted regular audits of documentation systems to guarantee accuracy and completeness.
- Implemented continuous improvement initiatives to optimize document management processes.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
- Carefully reviewed all documents and reports for completeness and accuracy.
Quality Auditor
Smurfit Westrock
03.2014 - 05.2016
- Led quality audits to ensure compliance with industry standards and internal protocols.
- Developed and implemented corrective action plans to address non-conformities.
- Trained staff on quality assurance processes and best practices for improved performance.
- Analyzed data from quality inspections to identify trends and enhance operational efficiency.
- Conducted regular reviews of quality control documentation to maintain accuracy and completeness.
- Audited activities of workers on production lines and shipping and receiving.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
Packer Inspector
Smurfit Westrock
02.2006 - 05.2016
- Operated packaging machinery to ensure efficient workflow and consistent output quality.
- Inspected finished products for defects, maintaining high standards of quality control.
- Collaborated with team members to optimize packaging processes and reduce downtime.
- Trained new associates on safety protocols and operational procedures in packing area.
- Implemented process improvements that enhanced efficiency in packing operations.
- Maintained cleanliness and organization of work area to promote safety and productivity.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
Education
High School Diploma -
Mitchell High School
Bakersville06-1996
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- File conversion
- Document retrieval
- Tracking document flow
- Records maintenance
- Quality assurance
- Standard operating procedures
- Data accuracy
- Documentation management
- Documentation review
- Standards compliance
- Product quality requirements
- ISO 9001
- Quality management systems
- ISO standards
- Production inspection
- Product auditing
- Product inspection
- Efficient packing techniques
- Product packaging
- Packing boxes
- Assembly line experience
Timeline
Key Holder
Shoe Show
09.2025 - Current
Document Controller
Smurfit Westrock
05.2016 - Current
Quality Auditor
Smurfit Westrock
03.2014 - 05.2016
Packer Inspector
Smurfit Westrock
02.2006 - 05.2016
High School Diploma -
Mitchell High School