Tabitha Alexander
Concord
Summary
Skilled Front Desk Manager with rich background in hospitality and customer service. Demonstrated strengths in team leadership, communication, and problem-solving skills. Notable for improving customer satisfaction scores through exceptional guest relations and efficient management of front desk operations.
Overview
18
18
years of professional experience
Work History
Front Desk Manager
Comfort Inn Hotel-Matthews
Matthews
08.2017 - Current
- Manage front desk operations for a busy hotel environment.
- Supervise staff, ensuring excellent customer service standards.
- Coordinate guest reservations and room assignments efficiently.
- Resolve customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Perform cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversee cash and credit card payment transactions at the front desk.
- Receive incoming calls and coordinate with staff to fulfill customer requests.
- Assist with training new staff members on front desk procedures and policies.
- Ensure the front desk area was clean and presentable at all times.
- Manage tasks and responsibilities for front office employees when the team is understaffed.
- Provide administrative support to coworkers, taking on additional tasks during high-volume periods.
Front Desk Agent-Lead
ABC Management-Super8/Days Inn-
Charlotte
02.2012 - 08.2017
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Managed reservations using property management software efficiently and accurately.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with housekeeping to maintain cleanliness of rooms and public areas.
- Processed payments and maintained accurate records of financial transactions daily.
- Assisted in training new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
Convenience Store Manager
Rushco Food Stores
Salisbury
05.2007 - 07.2012
- Oversaw inventory control and restocking of merchandise to maintain product availability.
- Managed daily operations and staff schedules for efficient store management.
- Maintained compliance with health and safety regulations in the store environment.
- Implemented customer service training programs to enhance shopping experiences.
- Organized promotional events to attract new customers and boost sales revenue.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers.
Education
Associate of Applied Business - Business And Managerial Economics
Brookstone Business College
Charlotte, NC05-1992
High School Diploma -
Myers Park High School
Charlotte, NC06-1989
References
References available upon request.
Timeline
Front Desk Manager
Comfort Inn Hotel-Matthews
08.2017 - Current
Front Desk Agent-Lead
ABC Management-Super8/Days Inn-
02.2012 - 08.2017
Convenience Store Manager
Rushco Food Stores
05.2007 - 07.2012
Associate of Applied Business - Business And Managerial Economics
Brookstone Business College
High School Diploma -
Myers Park High School