Syreeta Singleton
Wilmington
Summary
Dynamic Administrative Assistant with a proven track record at William Harding, LLC, excelling in travel arrangements and customer service. Adept at problem resolution and fostering strong relationships, I consistently enhanced customer satisfaction through effective communication and creative solutions. Recognized for attention to detail and time management, I thrive in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
William Harding, LLC an Inspection Co
Wilmington
11.2022 - Current
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Managed office supplies inventory and placed orders when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Walgreens
Wilmington
07.2016 - 11.2022
- Excelled in exceeding daily credit card application goals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Allendale-Fairfax High
Fairfax, SC07-1996
Skills
- Travel arrangements
- Customer service
- Problem resolution
- Time management
- Communication skills
- Relationship building
- Data entry
- Attention to detail
- Verbal communication
- Task prioritization
Timeline
Administrative Assistant
William Harding, LLC an Inspection Co
11.2022 - Current
Customer Service Representative
Walgreens
07.2016 - 11.2022
High School Diploma -
Allendale-Fairfax High