Sylvia Shackleford
Durham
Summary
Hardworking and experienced hospitality professional committed to upholding highest standards of customer service and contributing to a positive team environment. I bring years of experience navigating a variety of high-energy positions in the service industry.
Overview
8
8
years of professional experience
Work History
Bartender and Hostess
Blue Corn Cafe
08.2016 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with coworkers.
- Kept bar presentable and well-stocked to meet customer needs.
- Ensured customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Barista
Joe Van Gogh Cafe
06.2022 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Softlines Sales Associate
Target
08.2017 - 06.2018
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Assisted in conducting inventory counts, ensuring accurate stock levels and proper merchandise presentation.
- Utilized expert product knowledge to recommend appropriate items based on individual customer needs, driving repeat business.
- Supported visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales.
Education
Completed 1 Year, Intend To Continue My Education -
Guilford College
Greensboro, NC06-2016
Skills
- Multitasking
- Customer service
- Reliability
- Working as part of a team
Timeline
Barista
Joe Van Gogh Cafe
06.2022 - 05.2024
Softlines Sales Associate
Target
08.2017 - 06.2018
Bartender and Hostess
Blue Corn Cafe
08.2016 - 12.2024
Completed 1 Year, Intend To Continue My Education -
Guilford College
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