Open To Work
SYLVIA LEWIS
Leland
Summary
Results-driven Healthcare Operations Expert specializing in administrative support, compliance, and team supervision. Skilled in managing high-volume client interactions, optimizing workflows, and ensuring precise documentation to enhance service quality and operational efficiency. Effective in independent roles and quick to acquire new skills.
Overview
15
15
years of professional experience
Work History
Inside Sales Administrator
Phillips Corporation
08.2021 - 12.2025
- Prepared accurate quotes and processed purchase orders and credit card payments with strong attention to detail
- Communicated order status, resolved issues, and ensured timely follow-up
- Tracked and documented requests in CRM to maintain accurate records and improve response times
- Maintained accurate records and documentation in accordance with company policies
- Delivered administrative and operational support to internal teams and external clients, ensuring seamless operations in high-volume environment
- Assisted in the development and maintenance of standard operating procedures (SOPs)
- Coordinated multiple priorities to consistently meet deadlines and uphold service standards
- Supported onboarding and cross-functional collaboration
Travel Consultant
Syls Travel
09.2014 - 06.2022
- Conducted client consultations to identify needs and tailor services
- Managed scheduling, documentation, and payment processing to streamline operations
- Maintained comprehensive client records and financial documentation for accurate tracking
- Ensured accuracy, confidentiality, and compliance with vendor policies
- Resolved issues professionally while maintaining high customer satisfaction
COVID Contact Tracer
22nd Century Technologies, Inc.
11.2020 - 06.2021
- Conducted confidential health outreach and follow-ups to ensure timely support for individuals
- Communicated sensitive information with empathy and discretion to foster trust and understanding
- Documented data accurately in CRM systems to maintain comprehensive health records
- Adhered strictly to privacy, confidentiality, and public health guidelines
- Met productivity and quality benchmarks in a fast-paced healthcare environment
Healthcare Operations (Multiple Roles)
Inovalon
08.2010 - 02.2020
- Non-Clinical Operations Supervisor | 2017 – 2020
- Supervised teams supporting non-clinical healthcare operations
- Analyzed operational and performance reports to identify opportunities for enhancing productivity and quality outcomes
- Conducted employee performance evaluations and supported professional development
- Managed staff scheduling, timekeeping, attendance, and payroll
- Ensured ongoing compliance with HIPAA and organizational policies
- Consistently exceeded quality and performance standards
- Lead Electronic Review Specialist | 2014 – 2017
- Oversaw and tracked healthcare service requests to ensure timely and accurate completion
- Conducted internal audits to ensure compliance and assess staff performance
- Provided coaching, training, and cross-training to improve productivity and consistency
- Prepared daily operational and performance reports
- Monitored productivity queues and developed targeted action plans to address emerging trends and issues
- Maintained strict adherence to HIPAA and privacy requirements
- Clinical / Technical Communication Center Representative | 2010 – 2014
- Handled high-volume inbound and outbound calls supporting healthcare services
- Spoke to members with chronic conditions regarding quality care gaps
- Signed members up for health education programs
- Scheduled services and documented interactions accurately
- Maintained detailed records while ensuring confidentiality
- Assisted Providers with laptop setup and getting registered on company platform
- Created tickets to escalate Provider issues
- Oversaw ticketing system to ensure efficient issue tracking
- Met or exceeded established quality and performance benchmarks
Education
Certificate - Travel And Tourism
Omega Travel School
Fairfax, VA12-2001
Some College (No Degree) -
University of The District of Columbia
Washington, DCSkills
- Customer relationship management
- Sales strategy development
- Sales forecasting
- Contract management
- Regulatory compliance
- Process improvement
- Patient care coordination
- Scheduling
- Data entry
- Microsoft Office proficiency
- Team leadership
Awards
- Outstanding Service Award, 2016
- Performance Award, 2016
- Virtuoso Award - Outstanding Team Achievements, October 2024
- Virtuoso Award - Record Breaking 3rd Quarter, October 2025
Timeline
Inside Sales Administrator
Phillips Corporation
08.2021 - 12.2025
COVID Contact Tracer
22nd Century Technologies, Inc.
11.2020 - 06.2021
Travel Consultant
Syls Travel
09.2014 - 06.2022
Healthcare Operations (Multiple Roles)
Inovalon
08.2010 - 02.2020
Certificate - Travel And Tourism
Omega Travel School
Some College (No Degree) -
University of The District of Columbia