Sydney Young
Salisbury
Summary
Experienced with dental insurance coordination and patient account management. Utilizes effective communication to ensure smooth insurance claim processes. Knowledge of insurance policy guidelines and patient satisfaction strategies.
Overview
8
8
years of professional experience
Work History
Dental Insurance Coordinator
Robert Ogden
03.2023 - Current
- Implemented an electronic filing system for improved organization of patient records, resulting in increased efficiency during audits or inquiries from insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Dental Receptionist
Cory McMahan
08.2021 - 03.2023
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Prepared and processed patient referrals and transfer requests.
- Processed dental insurance claims and payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Dental Receptionist
Dawn Wallace
10.2016 - 08.2021
- Prepared and processed patient referrals and transfer requests.
- Processed dental insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Education
High School Diploma -
North Carolina Dental Assisting Program
Charlotte, NC12-2015
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- Claims processing
- Insurance verification
- Payment planning
- Dental insurance experience
- Billing statement review
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
Timeline
Dental Insurance Coordinator
Robert Ogden
03.2023 - Current
Dental Receptionist
Cory McMahan
08.2021 - 03.2023
Dental Receptionist
Dawn Wallace
10.2016 - 08.2021
High School Diploma -
North Carolina Dental Assisting Program
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