Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Sydney Thebes

Fayetteville,NC

Summary

Experienced ER Registration Representative skilled in patient registration, insurance verification, and medical record maintenance. Thrives in fast-paced emergency departments, providing exceptional patient care while efficiently managing administrative tasks. Capable of calming anxious patients and optimizing office operations to improve efficiency without compromising quality of care. Demonstrated track record of streamlining processes to enhance overall office performance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Billing Specialist

City Ambulance Service
12.2024 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Played key role in annual audit process by providing comprehensive billing records and explanations for variances.

ER Registration

HCA Northwest
10.2023 - 12.2024
  • Provided compassionate support to families during difficult situations, enhancing overall patient experience.
  • Kept up-to-date on changing healthcare regulations to ensure compliance throughout the registration process.
  • Organized patient charts and related documentation, facilitating efficient access for medical professionals as needed.
  • Served as a reliable point of contact for patients and family members, addressing inquiries and directing concerns to appropriate personnel when necessary.
  • Collaborated with nursing staff to ensure seamless handoff of patient information from registration to treatment areas.
  • Reduced errors in patient records by diligently verifying personal information during the registration process.
  • Proactively resolved insurance issues or discrepancies, avoiding potential delays in treatment or financial strain on patients.
  • Assisted with training new ER Registration Representatives, increasing team efficiency and productivity.
  • Increased patient privacy compliance by thoroughly explaining HIPAA regulations to each individual during registration.

Site Supervisor

Pediatrix
12.2021 - 07.2023
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Developed work schedules for team members to maximize shift coverage.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Implemented best practices and safe operating procedures.

Shift Manager

Pizza Hut
01.2019 - 07.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Customer Service Pal 2

Select Medical
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Reduced wait times by implementing effective call routing strategies.
  • Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
  • Implemented feedback mechanisms, which led to significant improvements in service delivery.

Education

Healthcare Administration -

Lone Star College
Houston, TX
01-2025

High School Diploma -

Harker Heights High School
Harker Heights, Texas
05.2020

Skills

  • Teamwork and collaboration
  • Adaptability and flexibility
  • Relationship building
  • Team supervision
  • Triage management
  • Emergency medicine expertise
  • Teamwork
  • Attention to detail
  • HIPAA compliance
  • Office management
  • Medical terminology
  • Clerical skills

Education and Training

true

Certification

  • Basic Life Support Certification (BLS)

Timeline

Billing Specialist

City Ambulance Service
12.2024 - Current

ER Registration

HCA Northwest
10.2023 - 12.2024

Site Supervisor

Pediatrix
12.2021 - 07.2023

Shift Manager

Pizza Hut
01.2019 - 07.2021

Healthcare Administration -

Lone Star College

High School Diploma -

Harker Heights High School

Customer Service Pal 2

Select Medical

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Sydney Thebes