Dedicated customer service representative with strong problem resolution, active listening, and critical thinking skills. Committed to enhancing customer experiences and fostering relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Acuity International
2024.06 - Current
Resolved customer inquiries through effective communication and problem-solving techniques..
Collaborated with team members to enhance service delivery and operational efficiency.
Maintained accurate records of customer interactions in CRM software for tracking purposes.
Adapted quickly to new processes and technologies, ensuring seamless service provision.
Provided support during peak times by prioritizing tasks effectively to meet service goals.
Teacher's Assistant
Moore County Schools
2021.06 - 2024.06
Assisted students with special needs in daily activities and learning tasks.
Collaborated with teachers to develop individualized education plans (IEPs).
Developed strong rapport with students by building trust through compassionate communication methods and active listening techniques.
Substitute Teacher, K-12
Moore County Department of Aging
2020.08 - 2021.08
Implemented engaging lesson plans to accommodate diverse learning styles in K-12 classrooms.
Fostered a positive learning environment through effective classroom management strategies.
Collaborated with full-time teachers to align curriculum and ensure instructional continuity.
Adapted teaching methods to meet individual student needs and promote academic success.