Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Spencer

Carthage

Summary

Dedicated customer service representative with strong problem resolution, active listening, and critical thinking skills. Committed to enhancing customer experiences and fostering relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Acuity International
Cape Canaveral, FL
06.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques..
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Maintained accurate records of customer interactions in CRM software for tracking purposes.
  • Adapted quickly to new processes and technologies, ensuring seamless service provision.
  • Provided support during peak times by prioritizing tasks effectively to meet service goals.

Teacher's Assistant

Moore County Schools
Carthage, NC
06.2021 - 06.2024
  • Assisted students with special needs in daily activities and learning tasks.
  • Collaborated with teachers to develop individualized education plans (IEPs).
  • Developed strong rapport with students by building trust through compassionate communication methods and active listening techniques.

Substitute Teacher, K-12

Moore County Department of Aging
Carthage, NC
08.2020 - 08.2021
  • Implemented engaging lesson plans to accommodate diverse learning styles in K-12 classrooms.
  • Fostered a positive learning environment through effective classroom management strategies.
  • Collaborated with full-time teachers to align curriculum and ensure instructional continuity.
  • Adapted teaching methods to meet individual student needs and promote academic success.

Education

Associate of Science - Nursing

Sandhills Community College
Pinehurst, NC
06-2028

High School Diploma -

Air Acadmey HIgh School
Colorado Springs, CO
06-2003

Certificate - Nursing Assistance Certified

NTSOC
Colorado Springs, CO
09-2009

Medical Assistance Certificate. - Nursing

Pima Medical Institute
Denver, CO
06-2009

No Degree - General Studies

Metropolitan State University of Denver
Denver, CO
05-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Microsoft Excel
  • Conflict resolution
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

Acuity International
06.2024 - Current

Teacher's Assistant

Moore County Schools
06.2021 - 06.2024

Substitute Teacher, K-12

Moore County Department of Aging
08.2020 - 08.2021

Associate of Science - Nursing

Sandhills Community College

High School Diploma -

Air Acadmey HIgh School

Certificate - Nursing Assistance Certified

NTSOC

Medical Assistance Certificate. - Nursing

Pima Medical Institute

No Degree - General Studies

Metropolitan State University of Denver
Sydney Spencer