SYDNEY RICHARDSON
Asheville
Summary
Dependable Customer Service employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Highly motivated to complete daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
7
7
years of professional experience
Work History
Child Protective Services Investigator
Buncombe County
06.2024 - Current
- Collaborated with multidisciplinary teams to develop comprehensive case plans for at-risk children and their families.
- Optimized case closures with ongoing goal monitoring and strategy adjustments.
- Upheld high-quality service delivery standards through consistent adherence to state laws governing child protection practices and procedures.
- Expedited case resolutions through diligent documentation, timely report submissions, and effective time management skills.
Site Manager
Partnership Property Management
01.2022 - 06.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Server
Stone Ridge Tavern
01.2018 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lease Consultant
The View
01.2021 - 05.2022
- Coordinated move-in inspections and orientations for new tenants, setting clear expectations from the beginning of their occupancy.
- Increased lease renewal rates by building strong rapport with current tenants and addressing their concerns in a timely manner.
- Maintained accurate records of all leasing activity, ensuring compliance with local regulations and company policies.
- Collaborated with maintenance teams to ensure timely completion of repairs, enhancing tenant retention rates.
- Assisted property owners in determining optimal rental pricing strategies based on local market conditions and property attributes.
Remote Customer Service Representative
Apple
01.2020 - 01.2021
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Helping customers in using specific features; analyzing and reporting product malfunctions; updating internal databases with necessary information
- Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Set up, updated and canceled customer accounts in system
Education
Bachelor of Arts (B.A.) - Criminal Justice
University of North Carolina at Pembroke
Pembroke, North Carolina05.2022
Skills
- Problem resolution
- Record preparation
- Strong communication
- Paperwork processing
- Positive and professional
- Information security
Timeline
Child Protective Services Investigator
Buncombe County
06.2024 - Current
Site Manager
Partnership Property Management
01.2022 - 06.2024
Lease Consultant
The View
01.2021 - 05.2022
Remote Customer Service Representative
Apple
01.2020 - 01.2021
Server
Stone Ridge Tavern
01.2018 - 05.2023
Bachelor of Arts (B.A.) - Criminal Justice
University of North Carolina at Pembroke
Similar Profiles
Julia HudginsJulia Hudgins
Librarian Assistant at Buncombe CountyLibrarian Assistant at Buncombe County
Christopher DorseyChristopher Dorsey
EMS Assistant Supervisor at Buncombe CountyEMS Assistant Supervisor at Buncombe County
Margie GreeneMargie Greene
Substitute Teacher at Buncombe CountySubstitute Teacher at Buncombe County