Sydney Duncan
Swannanoa
Summary
Professional in hospitality and customer service, bringing valuable experience in valet operations. Proven ability to manage vehicle logistics smoothly and safely, while maintaining courteous and professional demeanor at all times. Known for strong teamwork and adaptability, consistently meeting and exceeding client expectations.
Overview
6
6
years of professional experience
Work History
Valet
ABBA
11.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Resolved customer complaints through calm, constructive communication.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Issued and collected claim tickets and processed valet parking fees.
- Logged and documented parked vehicle details for accurate records.
Laundry Aide
Black Mountain Veterans Home
05.2023 - 07.2024
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled tablecloths, napkins, and draperies after large events.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Collected soiled linens and clothing and pretreated stains.
- Adhered to strict safety guidelines while handling chemicals used in the laundering process.
- Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
Sales Associate
Target
10.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Front Desk Receptionist
Mama Gertie's
03.2020 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Cashier
Ingles Supermarket
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Charles D Owen
Black Mountain, NC01-2020
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Clean driving record
- Professional appearance
- Valid Driver's license
- Multitasking and organization
- Punctual and reliable
- Flexible schedule
- Time management
- Multitasking proficiency
- Guest assistance
- Customer service
- Safety compliance
- Vehicle parking and retrieval
- Stress tolerance
- Parking expertise
- Standard vehicle operation
- Guest flow management
- Verbal and written communication
- Customer service excellence
- Documentation
Timeline
Valet
ABBA
11.2024 - Current
Laundry Aide
Black Mountain Veterans Home
05.2023 - 07.2024
Sales Associate
Target
10.2021 - 06.2022
Front Desk Receptionist
Mama Gertie's
03.2020 - 08.2020
Cashier
Ingles Supermarket
01.2019 - 01.2020
High School Diploma -
Charles D Owen
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