Sydney Douglas
Raleigh
Summary
Adaptable and detail-oriented individual with knack for problem-solving and positive, upbeat attitude. Well-versed in industry-specific software and data analysis, with strong project management and communication skills. Capable of driving impactful initiatives and delivering measurable results.
Overview
7
7
years of professional experience
Work History
Senior Specialist - Title & Registration
Carvana
05.2024 - Current
- Supported department leadership in implementing new policies, procedures and controls.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Customer Advocate
Carvana
07.2021 - 05.2024
- Handled difficult customer situations with grace and professionalism, consistently meeting quarterly metrics.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Trained staff on operating procedures and company services.
- Improved customer satisfaction by ensuring timely and accurate deliveries of our vehicles.
Team Leader
Sam's Club
03.2018 - 06.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Developed strong relationships with vendors, ensuring timely deliveries and excellent service.
Education
High School Diploma -
Garner Magnet High School
Garner, NC06-2016
Skills
- Data Entry
- Public Notary
- Customer Service
- Multitasking and Prioritization
- Coaching and mentoring
- Analytical thinking
Timeline
Senior Specialist - Title & Registration
Carvana
05.2024 - Current
Customer Advocate
Carvana
07.2021 - 05.2024
Team Leader
Sam's Club
03.2018 - 06.2021
High School Diploma -
Garner Magnet High School
Similar Profiles
Alexander LopezAlexander Lopez
Vehicle Inspector at CarvanaVehicle Inspector at Carvana
Chad FordChad Ford
Automotive Technician at CarvanaAutomotive Technician at Carvana
Nick CarterNick Carter
Market Operations Manager at CarvanaMarket Operations Manager at Carvana