Sydnei Holley
Charlotte
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Chiropractic Assistant
Doc Tony
Jacksonville
08.2025 - 10.2025
- Assisted patients with scheduling appointments and managing their treatment plans.
- Maintained cleanliness and organization of the chiropractic office environment.
- Educated patients on wellness practices and post-treatment care instructions.
- Managed patient records using electronic health record systems effectively.
Retail Sales Associate
Bath & Body Works
Charlotte
10.2023 - 07.2025
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained product displays to ensure an appealing shopping environment.
- Organized stockroom inventory and restocked shelves as needed.
- Educated customers on product features and benefits during interactions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Medical Assistant
Concorde Career Colleges
Jacksonville
12.2023 - 06.2024
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Prepared examination rooms and ensured all necessary supplies were available.
- Assisted healthcare providers with patient examinations and procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Package Handler
TradesMax
Charlotte
03.2021 - 08.2021
- Inspected packages for damage before processing and delivery.
- Followed safety guidelines to minimize workplace accidents during handling tasks.
- Sorted packages by destination to ensure timely processing.
Customer Service Representative
Convergys Corporation
Charlotte
03.2016 - 02.2017
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
Cashier/ Customer Service
McDonald's
Charlotte
04.2015 - 03.2016
- Scheduled weekly inventory pickups and deliveries with vendors.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Store Clerk
CIRCLE K
Charlotte
09.2014 - 12.2014
- Recommended alternative items if product was out of stock.
- Replenished supplies, bags and other materials at each cash wrap.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Routinely answered customer questions regarding merchandise and pricing.
Park Services Associate
carowinds
charlotte
07.2014 - 11.2014
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
- Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
- Achieved and exceeded performance, budget and team goals.
Education
High School Diploma -
West Charlotte High
Charlotte, NCSome College (No Degree) - Medical Assistant
Concorde Career College
Jacksonville, FLORIDASkills
- Credit card processing
- Multi-line phone talent
- Strategic sales knowledge
- Shipping and receiving professional
- Creative problem solver
- Patient scheduling
- Electronic health records
- Patient education
- Medical terminology
- Problem solving
- Conflict resolution
- Attention to detail
- Telephone etiquette
- Front desk administration
- First aid and CPR certification
- Appointment scheduling
Accomplishments
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all.
- Achieved highest number of new credit accounts opened within one-month period.
- Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
- Call Center Representative with expertise providing customer support in high call volume environments.
- Exceptional computer aptitude and telephone etiquette.
- Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives.
Timeline
Chiropractic Assistant
Doc Tony
08.2025 - 10.2025
Medical Assistant
Concorde Career Colleges
12.2023 - 06.2024
Retail Sales Associate
Bath & Body Works
10.2023 - 07.2025
Package Handler
TradesMax
03.2021 - 08.2021
Customer Service Representative
Convergys Corporation
03.2016 - 02.2017
Cashier/ Customer Service
McDonald's
04.2015 - 03.2016
Store Clerk
CIRCLE K
09.2014 - 12.2014
Park Services Associate
carowinds
07.2014 - 11.2014
High School Diploma -
West Charlotte High
Some College (No Degree) - Medical Assistant
Concorde Career College