Suzette Sebastian
North Wilkesboro
Summary
Dynamic Patient Services Representative with extensive experience at Advocate Health Care for 24 years, excelling in insurance verification and patient registration. Demonstrated exceptional customer service and attention to detail while processing payments and scheduling appointments. Committed to HIPAA compliance and delivering compassionate care in a fast-paced environment. Proven ability to multitask effectively. Flexible hard worker ready to learn and contribute to team success.
Overview
24
24
years of professional experience
Work History
Patient Services Representative 1
Advocate Health Care
North Wilkesboro
07.2001 - Current
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified insurance information, collected payments, and scheduled appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL09-1989
Skills
- Insurance verification
- Patient registration
- Payment processing
- HIPAA compliance
- Electronic health records
- Appointment scheduling
- Customer service
- Attention to detail
- Compassionate care
- Punctual and hardworking
- Multitasking Abilities
- Adaptable to change
- Problem solving
- Teamwork
- Organizational skills
- Strong empathy
References
References available upon request.
Timeline
Patient Services Representative 1
Advocate Health Care
07.2001 - Current
High School Diploma -
Coconut Creek High School