Suzanne Storie
Granite Falls
Summary
Accomplished Sales Team Manager with a proven track record at Belk, enhancing revenue through expert sales coaching and strategic team training. Specializes in data-driven decision making and relationship building, significantly improving customer satisfaction and team performance. Skilled in sales operations and staff management, adept at fostering professional growth and maximizing sales outcomes.
Overview
26
26
years of professional experience
Work History
Sales Team Manager
Belk
04.2021 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
Sales Team Manager
Belk
04.2011 - 04.2021
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Handled customer issues, enabling quick resolution, and customer satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Worked sales , operational, and fulfillment processes to company SOP
Store Manager
Circuit City Stores
08.1998 - 05.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate Degree in Business Managment - Cosmetology
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Data-driven decision making
- Sales coaching
- Sales team training
- Verbal and written communication
- Relationship building
- Goals and performance
- Sales operation
- Employee motivation
- Sales processes
- Training and development
- Staff management
Timeline
Sales Team Manager
Belk
04.2021 - Current
Sales Team Manager
Belk
04.2011 - 04.2021
Store Manager
Circuit City Stores
08.1998 - 05.2009
Associate Degree in Business Managment - Cosmetology
Caldwell Community College And Technical Institute
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