Suzanne Murphy

Staff Management

• Mentor and train new dietary aides, ensuring proper compliance to safety protocols and nutritional guidelines.
• Oversee daily operations of dietary department in a healthcare facility.
• Manage a team of dietary staff to provide meals that meet health and safety standards.
• Train staff to assist plating meals following dietary tickets and correctly portion and serve meals in accordance with prescribed diets.
• Schedule staff shifts and assigned tasks.
• Evaluate employee performance and address disciplinary issues.

Patient Care

• Assist in menu development offering diverse options that appealed to resident preference ensuring dietary needs are met.
• Manage daily food production schedules, oversee food preparation and safety standards ensuring timely service.
• Improve mealtime satisfaction for patients by addressing concerns promptly.
• Collaborate with dietician to determine menu options for patients with specific diet restrictions.
• Review menus and make adjustments as needed.
• Assist residents with menu option choices weekly. Carefully selecting items that are safe and within diet restrictions.
• Provide excellent patient care and resolve concerns related to meal service.

Office Related Tasks

• Create and manage work schedules for employees. Enter into Demand Base Scheduler.
• Input cafe sales into computer system.
• Record quality of food, distribution of floor stocks to each healthcare area, complete test trays, and track patient meals.
• Create accounts for newly admitted residents. Obtain nursing order and enter patient information into RDS system.
• Manage menu selections weekly and print meal tickets in a timely manner.

• Scheduled and managed appointments of new and existing clients.
• Answered phone calls, confirmed appointments, and collect ed payments.
• Enhanced client satisfaction by providing high-quality work with attention to detail.
• Assisted in the training and mentoring of newly licensed nail technicians.
• Resolved customer complaints effectively, ensuring client satisfaction and retention.
• Kept tidy and organized area to comply with cleanliness standards.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Offered advice and recommended products to improve and maintain nail care.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.