Suzanne Johnson
Gibsonville
Summary
Dynamic professional with extensive experience as an Adult Probation Officer at Department of Correction, excelling in risk assessment and crisis intervention. Proven ability to engage clients and coordinate comprehensive case plans, fostering positive behavior change and compliance. Strong communicator dedicated to enhancing community resources and support for offenders. Also, driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success. Lastly, Creative and skilled Craft Artist with experience in designing and producing unique, handmade items using various materials and techniques. Possess strong ability to conceptualize and bring ideas to life, enhancing aesthetic appeal and functionality of products. Demonstrated success in improving production processes to increase efficiency and quality of finished goods. Adapt at collaborating with clients to meet custom requests, resulting in increased customer satisfaction and repeat business.
Overview
33
33
years of professional experience
Work History
Adult Probation/Probation Parole Officer
Department of Corrections
Graham
11.1993 - 09.2023
- Communicated with victims of crimes to verify that restitution was being received properly and promptly.
- Observed and recommended special community services opportunities to support offenders.
- Participated in court hearings regarding release status or revocation proceedings.
- Developed and implemented probation and parole plans to ensure compliance with court orders.
- Ensured appropriate sanctions were applied for violations of conditions of supervision.
- Participated in multi-disciplinary team meetings to review cases or develop solutions for difficult cases.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Facilitated group sessions with parolees to promote positive behavior change.
- Coordinated with local service providers to provide additional support services for clients.
- Assisted probationers with resolving housing, employment and social services problems.
- Monitored offender activities such as drug testing, job searches, educational programs and social services.
- Provided crisis intervention services when needed during emergency situations involving offenders.
- Performed risk assessments on new offenders being considered for parole or probation placement.
- Tracked information for summary documentation to strengthen case outcomes.
- Collaborated with law enforcement agencies to investigate criminal activity related to parolees.
- Counseled offenders on substance abuse treatment options available through community providers.
- Maintained accurate records of offender contacts, progress notes, program reviews, and case files.
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Conducted regular home visits, office meetings, and field checks on offenders.
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
- Investigated allegations of violation of parole or probation conditions by interviewing witnesses and obtaining evidence.
- Educated offenders about the consequences of violating terms of their supervised release.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
- Advised parolees on potential legal issues that may arise from their actions or decisions.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Rep
Lerners of New York
Greensboro
04.1996 - 08.1996
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Replenished and arranged items to maintain appearance.
Sale Rep
Banker's Note
Greensboro
10.1994 - 03.1996
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
Day Care Teacher
UNC-G ChildCare
Greensboro
01.1991 - 05.1993
- Observed children to record development.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Prepared educational materials and resources that support curriculum objectives.
- Sparked creativity and imagination by helping children discover new things each day.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Organized and led activities to promote physical, mental and social development.
- Read stories to children and taught painting, drawing, and crafts.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Supervised children during meal times, playtime, and other activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Administered first aid and medication in accordance with health and safety regulations.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Assisted with toilet training and diaper changing when necessary.
- Taught children foundational skills in colors, shapes and letters.
- Encouraged creativity through art projects and storytelling.
DayCare Teacher
Baptist Temple Day School
Reidsville
08.1991 - 05.1992
- Organized and led activities to promote physical, mental and social development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Provided guidance on social development issues such as sharing, following directions.
- Ensured safety of all children by monitoring playground equipment use.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Created a positive, nurturing environment for young students.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Supervised children during meal times, playtime, and other activities.
- Observed behavioral issues to alert parents or guardians.
- Engaged with children on individual basis to build positive, trusting relationships.
- Sparked creativity and imagination by helping children discover new things each day.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Developed lesson plans and activities to engage children in learning.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Introduced learning activities and imaginative play to teach children to explore.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Assisted with toilet training and diaper changing when necessary.
- Taught children foundational skills in colors, shapes and letters.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
Bachelor of Science - Human Dev
University of North Carolina At Greensboro
Greensboro, NC05-1993
High School Diploma -
Reidsville Senior High School
Reidsville, NC05-1989
Associate of Arts - Two year Degree AA
Rockingham Community College
Wentworth, NCSkills
- Risk assessment
- Comprehensive case coordination
- Crisis intervention
- Probation planning
- Community resources
- Record keeping
- Customer engagement
- Creative problem solving
- Attention to detail
- Time management
- Communication skills
- Visual design
- Content creation
Accomplishments
30 years Probation/Parole Officer-retired, received September 1, 2023 The Long Leaf Pine Award.
Timeline
Sales Rep
Lerners of New York
04.1996 - 08.1996
Sale Rep
Banker's Note
10.1994 - 03.1996
Adult Probation/Probation Parole Officer
Department of Corrections
11.1993 - 09.2023
DayCare Teacher
Baptist Temple Day School
08.1991 - 05.1992
Day Care Teacher
UNC-G ChildCare
01.1991 - 05.1993
Bachelor of Science - Human Dev
University of North Carolina At Greensboro
High School Diploma -
Reidsville Senior High School
Associate of Arts - Two year Degree AA
Rockingham Community College
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