Suzanne Bost
Rockwell,NC
Summary
Seasoned Senior Registrar with 19 years of expertise with being the Lead Clerical Registrar for 1 year. I am familiar with managing forms, records and customer relations activities in a busy office setting. Patient focused by working efficiently and assisting individuals with friendly service. Hardworking and reliable registrar with strong ability in communication and handling difficult situations. Offering motivation, multitasking and meeting deadlines. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Lead Clerical Registrar
Levine Cancer and Hematology
Concord, NC
02.2015 - Current
- Provide a welcoming and safe environment to all patients and their family as they are checking in for their appointments.
- Verify all their personal information and make sure their insurance information is correct.
- Scan documents and insurance cards into patient charts.
- Adhere to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Work with nurses and other clinic staff to process patients.
- Answer calls, direct them to the correct department.
- Take messages for the patients and direct them to the appropriate nurse or doctor.
- Schedule and rescheduling appointments
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Oversaw patient registration processes, ensuring compliance with healthcare regulations and organizational standards.
- Led training sessions for new registrars, fostering a collaborative environment to improve team performance.
- Managed the CAT reports for insurance verification errors
- Managed the accuracy for the closing cash reports
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled assignments independently with good judgement and critical thinking skills.
Live Answer
Sanger Heart & Vascular
Concord, NC
09.2006 - 02.2015
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Verify all their personal information and make sure their insurance information is correct.
- Scan documents and insurance cards into patient charts.
- Adhere to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Work with nurses and other clinic staff to process patients.
- Answer calls for multiple offices and direct them to the correct department.
- Take messages for the patients and direct them to the appropriate nurse or doctor.
- Schedule and rescheduling appointments
Education
Administrative Assistance
Brookstone College of Business - Charlotte
Charlotte, NC05.1999
High School Diploma -
A L Brown High School
Kannapolis, NC06.1998
Skills
- Professional and mature
- Strong problem solver
- Mail management
- Friendly, positive attitude
- Communication
- EPIC
- Canopy
- Allscripts
- Detail oriented
- Compassionate
Education and Training
other,other
Timeline
Lead Clerical Registrar
Levine Cancer and Hematology
02.2015 - Current
Live Answer
Sanger Heart & Vascular
09.2006 - 02.2015
High School Diploma -
A L Brown High School
Administrative Assistance
Brookstone College of Business - Charlotte