Susan (Macie) King
Swannanoa
Summary
Detail-oriented professional with expertise in customer service. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Strong track record of resolving issues promptly and efficiently, leading to increased customer satisfaction.
Overview
2
2
years of professional experience
Work History
Property Manager
Airbnb
Swannanoa
08.2025 - Current
- Conducted regular property inspections to uphold quality standards and enhance guest satisfaction.
- Managed guest communications and resolved inquiries promptly to foster positive guest experiences.
- Delivered exceptional service to customers through active engagement and effective listening, strengthening guest relationships.
- Developed welcoming and informative house manuals for guests' convenience.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Maintained property cleanliness and organization before each guest arrival.
- Collaborated with cleaning teams to maintain property cleanliness.
- Implemented policies that promoted positive experiences for both owners and guests.
- Assisted with marketing efforts by creating content for social media platforms.
Private Nanny
Amber Moss
Canton
05.2025 - 08.2025
- Assisted with homework and educational tasks to promote learning and development.
- Created strategies to effectively address behavioral issues, fostering a positive environment for children.
- Facilitated enrichment activities that inspired children's imagination and creativity, enhancing their overall development.
- Supervised daily activities and ensured children's safety during playtime.
- Maintained regular communication with parents to discuss children's progress and address any concerns, ensuring collaborative care.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Transported children to and from school, extra-curricular activities and play-dates.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Cashier
Ingles Supermarket
Swannanoa
05.2024 - 09.2024
- Operated cash register and processed customer transactions, enhancing checkout efficiency.
- Managed cash drawer, ensuring accuracy throughout shifts and at day's end.
- Issued receipts, refunds, credits or change due to customers.
- Provided exceptional customer service, utilizing active listening and engagement skills to enhance patron experience.
- Assisted customers with product inquiries and provided friendly service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
BCS Virtual Academy
Buncombe County, NC02-2025
Skills
- Customer service and guest relations
- Attention to detail
- Organizational skills
- Multitasking skills
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
Timeline
Property Manager
Airbnb
08.2025 - Current
Private Nanny
Amber Moss
05.2025 - 08.2025
Cashier
Ingles Supermarket
05.2024 - 09.2024
High School Diploma -
BCS Virtual Academy