Susana B Lopez Morales
5482 Ivyridge CT
Summary
Dynamic sales professional with a proven track record at Cellular Sales Verizon, excelling in customer service and upselling techniques. Skilled in problem-solving and team collaboration, I consistently exceeded sales goals while enhancing customer satisfaction through effective communication and tailored product recommendations. Passionate about driving revenue and fostering positive client relationships.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Cellular Sales Verizon
08.2024 - 03.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Store Manager
Prime Communications AT&T
01.2020 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Science -
Santiago Canyon College
Orange, CA08-2013
High School Diploma -
Tustin High
Tustin, CA07-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Product recommendations
- Task prioritization
- Upselling and cross selling
- Written and oral communication skills
- Exceeds sales goals
Timeline
Sales Associate
Cellular Sales Verizon
08.2024 - 03.2025
Store Manager
Prime Communications AT&T
01.2020 - 03.2024
Associate of Science -
Santiago Canyon College
High School Diploma -
Tustin High
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