Susan Willis
Wilmington
Summary
Proficient in customer relations and office management. Known for strong communication and organizational skills, contributing to improved processes and team collaboration. Ready to leverage expertise in administration and education to support organizational goals.
Overview
37
37
years of professional experience
Work History
Administrative Assistant
Friends School Of Wilmington
Wilmington NC
08.2002 - Current
- Coordinated daily operations and maintained office efficiency through effective scheduling and resource management.
- Developed and implemented filing systems to enhance document retrieval speed and accuracy.
- Managed communication between staff, students, and parents to foster strong relationships and support collaboration.
- Streamlined administrative processes, resulting in improved workflow and reduced response times for inquiries.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs through careful tracking.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Led initiatives to digitize records, improving accessibility while reducing physical storage requirements significantly.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Assistant Teacher
Friends School of Wilmington
Wilmington, NC
08.2002 - 06.2021
- Supported classroom management by implementing effective behavioral strategies and fostering positive student interactions.
- Assisted in lesson planning, ensuring alignment with curriculum standards and enhancing student engagement.
- Collaborated with lead teachers to develop individualized education plans for students with diverse learning needs.
- Mentored new staff on best practices in instructional techniques and classroom organization to improve teaching effectiveness.
- Evaluated student progress through assessments, providing timely feedback to enhance academic performance and growth.
- Organized educational activities that promoted social skills development and teamwork among students of varying abilities.
- Streamlined communication between parents and teachers, fostering a supportive environment for student success and involvement.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
Private Nanny
Dr and Mrs William Cooper
Wilmington, NC
03.1989 - 08.2014
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Developed educational activities to promote cognitive and social development in children.
- Coordinated schedules and routines, enhancing time management for family needs.
- Implemented effective communication strategies with parents regarding children's progress and behavior.
- Monitored health and safety standards, proactively addressing potential hazards in the home environment.
- Organized recreational outings, fostering physical activity and social engagement among children.
- Provided individualized care tailored to each child's unique needs and preferences.
- Established trusting relationships with children, promoting emotional well-being and security.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
Education
Teaching Certificate - Early Childhood (3-6)
North Americn Montessori Center
St Louis, MO01-2017
High School Diploma -
John T Hoggard
Wilmington.NC06-1986
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
Accomplishments
- Responded to over 50 customer inquiries each day.
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Friends School Of Wilmington
08.2002 - Current
Assistant Teacher
Friends School of Wilmington
08.2002 - 06.2021
Private Nanny
Dr and Mrs William Cooper
03.1989 - 08.2014
Teaching Certificate - Early Childhood (3-6)
North Americn Montessori Center
High School Diploma -
John T Hoggard