Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Wage

Roanoke Rapids

Summary

I have over ten years experience in the retail industry with strong customer service skills, plan-a-gram experience, cash register experience, key holder responsibilities, and merchandising products.

Overview

15
15
years of professional experience

Work History

Restaurant Hostess

Haggerty's Steakhouse
Roanoke Rapids
12.2022 - 02.2025
  • Built positive relationships with other front-of-house and kitchen staff.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Assisted staff by serving food and beverages or bussing tables.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Informed patrons of establishment specials and promotions.

Massage Therapist

Self Employed
Roanoke Rapids
06.2010 - 08.2024
  • Managed scheduling and appointments using various software platforms to ensure efficient time management.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Restocked products and maintained treatment rooms for professional appearance and sanitization.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.

Education

Associate of Applied Science - Massage Therapy

ECPI University
Richmond, VA
06-2010

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Positive attitude
  • Cash handling

Timeline

Restaurant Hostess

Haggerty's Steakhouse
12.2022 - 02.2025

Massage Therapist

Self Employed
06.2010 - 08.2024

Associate of Applied Science - Massage Therapy

ECPI University
Susan Wage