Susan Ulrich
Little Switzerland
Summary
North Carolina Board Certified Registered Nurse with over 9 years of experience in delivering exceptional patient care in correctional and psychiatric units. Proven leader skilled in uniting and guiding nursing teams to achieve patient care goals, enhance satisfaction, and support comprehensive healthcare system improvements. Committed to advancing expertise in patient care while fostering innovation and best practices within the nursing field. Passionate about creating a positive impact on patient outcomes through dedicated service and collaborative teamwork.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Registered Nurse
Wellpath
Franklin, TN
08.2017 - Current
- Evaluated patient conditions and applied appropriate pharmacological and non-pharmacological interventions to address a range of medical disorders and injuries.
- Achieved optimal patient health outcomes by meticulously managing medication administration and tracking dosage compliance. Documented patient conditions to support effective treatment strategies.
- Developed and implemented strategies promoting healthy living to reduce the likelihood of symptom recurrence.
- Executed immunization protocols for patients, targeting prevention of influenza and pneumonia in at-risk groups.
- Resolved staffing ratio issues and optimized resource management to enhance team productivity. Improved allocation of responsibilities, resulting in better workload management and staff satisfaction. Achieved a more efficient unit operation by addressing staff concerns related to staffing ratios and resource management.
- Monitored and upheld compliance with medication administration protocols and best practices in patient care to enhance safety and quality.
- Delivered comprehensive patient care to ensure stabilization and effective treatment planning.
- Updated physicians regarding patient test outcomes and contributed to the creation of tailored care plans.
- Coordinated with primary care physicians and emergency care providers to ensure timely relay of patient requirements.
- Delivered medications and therapies via various methods, including intravenous, rectal, oral, subcutaneous, and intramuscular injections, to ensure effective pain management.
- Achieved timely collection of lab specimens to optimize diagnostic efficiency. Delivered accurate interpretation of diagnostic tests to improve patient outcomes. Generated actionable insights from lab results to guide treatment plans.
- Conducted comprehensive assessments of patient health by monitoring vital signs, documenting recovery progress, and evaluating medication side effects.
- Streamlined communication among healthcare providers to ensure effective treatment preparation and intervention execution.
- Executed rapid response protocols and maintained operational efficiency during emergency situations to ensure safety.
- Conducted administration of oral, intramuscular, and intravenous medications, observing patient reactions for safety and efficacy.
Site Support Coordinator
Wellpath
Franklin, TN
06.2024 - 06.2025
- Coordinated care plans to ensure effective support and resource allocation for patients.
- Facilitated communication between healthcare teams, enhancing collaboration and patient outcomes.
- Monitored patient progress, adjusting support strategies to meet evolving needs effectively.
- Developed and maintained comprehensive documentation of patient interactions and service delivery.
- Established comprehensive workflows for new start-ups and contract renewals, focusing on improving patient care processes.
- Managed staff assignments to deliver comprehensive training programs for incoming personnel.
- Assisted with coordination of site support requests.
- Analyzed training data and created spreadsheets to track progress towards established training milestones.
- Coordinated efforts with regional operations team to ensure smooth transition and operational alignment with Wellpath.
- Conducted in-depth training for nursing personnel on Wellpath Global protocols, focusing on medication administration, sick call intake, detoxification processes, and pharmacy operations.
- Provided expert guidance and support to site and ambassador teams, enhancing collaboration during critical start-up and restart activities.
- Facilitated quarterly and annual training sessions to enhance skills and effectiveness of ambassador team members.
- Developed and executed a collaborative initiative with regional operations to create a skills lab for the effective training of new incumbents and ambassador nursing staff.
Mental Health Worker III
Riverview Psychiatric Center
Augusta, ME
06.2004 - 08.2017
- Delivered comprehensive direct care to patients, ensuring their comfort and well-being.
- Facilitated orientation and training programs for new employees.
- Oversaw monitoring and implementation of behavior plans to enhance student development.
- Executed data collection and report preparation for targeted training initiatives.
- Managed documentation of daily flow sheets to ensure accurate record-keeping.
- Designed and delivered comprehensive training programs to enhance employee skills.
- Engaged in treatment team meetings to enhance collaborative decision-making and patient care.
- NAPPI instructor
- Delivered comprehensive CPR instruction to equip individuals with critical emergency response techniques.
Certified Nursing Assistant
Zambotano Hospital
Burrillville, RI
08.2001 - 05.2004
- Documented patient intake and dietary requirements and assisted with feeding
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Collected specimens, monitored vitals and maximized patient comfort
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Assistant Manager I
Burger King
Cranston, RI
06.1997 - 05.2001
- Managed a diverse team of 65 crew members focused on providing timely support to customer service initiatives.
- Conducted regular safety audits and training sessions to promote a culture of safety throughout the restaurant.
- Delivered comprehensive presentations on career development opportunities to support employee growth and retention.
- Oversaw payroll scheduling to enhance operational efficiency. Directed inventory ordering strategies to optimize stock levels. Managed inventory control to ensure timely availability of materials.
- Coordinated candidate selection and onboarding procedures to ensure alignment with company culture and objectives.
- Delivered targeted training sessions to enhance skills and knowledge of new employees and shift supervisors.
- Developed and formatted detailed reports based on collected data regarding training effectiveness.
- Directed staff and coordinated resources to maintain high standards of food quality and service.
Education
Associate of Science - Nursing
Kennebec Valley Community College
Fairfield, ME04-2017
Associate of Science - Mental Health
Kennebec Valley Community College
Fairfield, MESkills
- Safety and risk assessments
- Goal development
- Confidentiality
- Patient evaluation
- Medical assessment
- Direct patient care
- Patient relations
- Staff training and development
- Inventory management
- Orientating and training
- Staff development
Affiliations
- National Society of Leadership and Success
Certification
CCHP
Timeline
Site Support Coordinator
Wellpath
06.2024 - 06.2025
Registered Nurse
Wellpath
08.2017 - Current
Mental Health Worker III
Riverview Psychiatric Center
06.2004 - 08.2017
Certified Nursing Assistant
Zambotano Hospital
08.2001 - 05.2004
Assistant Manager I
Burger King
06.1997 - 05.2001
Associate of Science - Mental Health
Kennebec Valley Community College
Associate of Science - Nursing
Kennebec Valley Community College